People Experience Lead

• Own and deliver impactful culture and engagement experiences across ANZ by bringing strategy to life through clear, measurable action
• Proven experience driving culture, engagement and change in fast-paced digital or fintech environments
• Hybrid working, with team connect days in our Sydney office

 

Write your story with a career at Zip

Be a part of the team responsible for attracting, developing, inspiring and empowering our Zipsters, helping them to excel in their careers at Zip. With a track record of creating memorable experiences along the end-to-end employee lifecycle, our P&C team thrives on using data, creativity and technology to deliver game-changing outcomes that build trust with a diverse range of internal and external customers.

As our People Experience Lead, you will own and activate Zip’s end-to-end people experience strategy across ANZ. Sitting at the intersection of strategy and execution, you will translate business ambition into tangible employee experiences that strengthen culture, drive performance and build connection. You’ll play a key role in shaping a high-performance, innovation-led environment where our people are clear on the strategy, connected to it, and equipped to deliver.

 

What you’ll own

• Lead and evolve Zip’s ANZ engagement strategy with clear metrics, insights and measurable outcomes
• Translate engagement, retention and performance data into focused action plans that drive uplift in experience and productivity
• Design and continuously improve key moments that matter across the employee lifecycle, including onboarding, leadership transitions, recognition and offboarding
• Embed innovation into everyday ways of working, including scaling initiatives such as hackathons, forums and AI adoption practices
• Build and operationalise culture at scale through repeatable mechanisms such as rituals, feedback loops, leader enablement and communication rhythms
• Own and deliver key cultural moments and forums, ensuring they reinforce strategy, connection and clarity across the business
• Partner with senior leaders and People Partners to embed culture and change initiatives consistently across teams
• Enable leaders to translate strategy into clear expectations, driving accountability, alignment and execution discipline

 

What you’ll bring to the team

Zipsters work on a broad range of initiatives, and our skills and experiences all look a little different. What really matters to us is that you’re a great fit with our four Values, and have a desire to learn and grow. So whether you meet some or all of the desirable attributes below, we’d still love to hear from you:

• Extensive experience shaping culture within a high-growth, digital or fintech environment
• Demonstrated ability to lead change and embed new ways of working at scale
• A commercial mindset with a clear understanding of performance, not just engagement
• Strong executive presence with the ability to influence and partner with senior stakeholders
• Confidence working with data to generate insights and translate them into action
• Proven ability to move from strategy to execution, delivering measurable outcomes
• Experience driving engagement action planning and sustained improvement
• Comfort operating in fast-paced, ambiguous environments
• Strong communication skills, with the ability to create clarity and alignment across diverse teams
• High ownership mindset with a focus on delivery and impact
• A mindset that embraces AI and new tools to adapt, learn and grow.
• An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.
• Our values in your DNA. Customer First, Own It, Stronger Together and Change the Game.

 

What you’ll get in return

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.

Zip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

Zipsters tell us these are just some of the best things about working here. You’ll also receive:

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days.
• 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers.
• Family support policies including miscarriage bereavement leave and domestic violence leave.
• Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our Wellbeing platform Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass.
• 2 days paid volunteering leave, 2 days study leave and 2 days religious or cultural leave per year.
• Fee free Zip products, and discounts with Zip merchant partners.
• Team social events, epic offices, free breakfast daily, and weekly free lunches in Sydney.
• Access the Flare Benefits Hub and Novated Leasing with exclusive health perks, wellbeing guidance and potential tax savings on car ownership.

 

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know if there are any adjustments that need to be made to ensure you have a fair and equitable experience.

 

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people centred products.

Operating in two core markets Australia and New Zealand and the US, Zip offers access to point of sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values led business and our values Customer First, Own It, Stronger Together and Change the Game guide us in everything we do.