Senior Manager, Distribution Operations

Who we are
SeekWell is the parent company of 1-800 Contacts, Luna, and Hello Eyes. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, disruptive products and businesses that make consumers cheer. We’re owned by KKR – one of the world’s largest and most successfulprivate equity investment companies. We’ve built a great company and changed an industry by putting the customer first, always. The best is yet to come.

The Details: 

• Full timeschedule: Monday – Friday, 8:00 AM to 5:00 PM with occasional extra hours/weekends 
• Travel up to 3-4 times a year to attend training, tradeshows, and department strategy meetings 
• Virtually reports directly to Director of Distribution Operations
• Experience and growth mindset to have complete ownership and accountability from people engagement, facility management, operations strategy and improvement 
• Comfortable with virtual reporting relationship with little day to day guidance

Why you want this job
Our customers are people, just like us, and it’s our job to look out for them. We take a lot of pride in the service we provide and will continue to have a big, positive impact on the world of vision care. The Senior Manager of Outbound Operations plans, organizes, and executes material handling while taking exceptional care of our team to deliver a best-in-class experience to our customers. Creates a fun, safe, and growth-oriented environment, develops team, and discovers ways to continuously improve. Expected to maintain necessary reports, policies, procedures, and activities, including spreadsheets, training, and personnel records. Partners with Analysts and Leadership to align scheduling, acceptable goal setting for performance while maintaining the highest level of customer service. Directly manages Operations Associates, Operations Supervisors and Operations Managers

What you’ll do

• Establish, lead and communicate strategy to guide day-to-day activities of supervisors & team members to achieve all operational, customer-experience targets, and compliance objectives 
• Oversees the pick, pack and ship processes ensuring all orders are ship accurately and on-time. We expect a shipment SLA of 99.98% with 100% fulfillment accuracy to exceed customer experience 
• Report out monthly on department performance KPI’s to Executive Leadership 
• Performs traditional management responsibilities including; interviewing, hiring, training, performance reviews, associate development, conflict resolution and performance coaching 
• Work cross functionally to create and improve department processes and procedures as needed 
• Provides accurate, timely and complete daily performance analyses. Makes recommendations as to enhancements 
• Ensure safety standards are understood and followed through continued training and development 
• Coordinate production schedules and vacation time while updating timekeeping reports 
• Responsible for managing and maintaining a world class facility 
• This position may require auditing and assisting logistic activities relative to outbound shippers 
• Willingness to work at all levels and extra hours/weekends when needed to ensure we meet demand

Why we will love you

• Bachelor’s Degree or equivalent experience 
• 7-10 years’ experience in a service-provider environment that requires self-management and multi-tasking 
• Must be proficient in Windows software (Microsoft Word, Excel and Outlook, PowerPoint) 
• Six Sigma, Lean, 5s, Leader Standard Work is a huge plus but not required• 
• A strong sense of urgency, ownership, and accountability 
• Must work well with team to create trust, respect and exceptional service for all department levels and customers 
• Ability to communicate effectively and clearly, both in one-on-one and group situations 
• Ability to consume needs from all levels, think critically and develop sustainable strategies that deliver results 
• Ability to set priorities, schedule day events, prepare and give formal instructions while meeting deadlines 
• Must have excellent problem solving and decision making skills 
• Forward thinker that can improve the department, make recommendations, and have a plan for implementing ideas 
• Must be able to work independently 
• Strong administrative skills

Perks

• Medical, Dental, and Vision (including discounts on contacts, glasses, and other vision services) 
• Paid Time Off (3 to 5 weeks per year) 
• 401K with a company match 
• Tuition Reimbursement 
• Company-sponsored events 
• Wellness Program

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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