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Customer Success Manager - Deployments

New York City

Adonis is the leading AI Orchestration platform for healthcare payments, purpose-built for healthcare organizations seeking to transform their revenue operations. Adonis is headquartered in New York City, and raised $31 million in Series B financing in 2024. Our mission is to maximize revenue outcomes that enable healthcare providers to deliver the highest form of clinical care.

Traditional Revenue Cycle Management processes often struggle with inefficiencies, costing providers up to 15% or more of their potential revenue. Adonis addresses these challenges by leveraging advanced automation, data science, and AI to create the infrastructure that RCM teams need to detect vulnerabilities, optimize workflows, and deploy precise solutions that drive reliable and scalable financial outcomes. Whether identifying issues before they escalate, recommending tailored resolutions, or automating the deployment of those resolutions, Adonis creates a seamless, future-proofed approach to RCM.

Role Overview

As a Deployment Manager at Adonis, you will own and drive the end-to-end success of client deployments across our Adonis Intelligence and Billing platforms. You'll be responsible for ensuring healthcare provider organizations realize rapid, measurable value from our solutions by deeply embedding Adonis into their revenue operations.

You'll work cross-functionally across Customer Success, Product, Engineering, and Executive teams to deliver a seamless onboarding experience, optimize customer workflows, and accelerate outcomes in revenue cycle management (RCM).

Responsibilities

  • Serve as the deployment owner across Adonis' AI-powered Intelligence platform, AI Agents, and Billing services. Work independently with minimal oversight while deeply engaging customer stakeholders from VP of Revenue Cycle to front-line operators.
  • Learn each customer's revenue operations, uncover workflow challenges, and architect solutions leveraging Adonis to maximize revenue, accelerate collections, and reduce cost-to-collect.
  • Drive deployments across our full suite, including proactive RCM monitoring (alerts and dashboards), denial prevention, underpayment recovery, payer scorecards, and AI-driven claim and appeal workflows.
  • Partner with Executive Sponsors to define success criteria, with VPs of RCM to manage change and user adoption, and with operational teams to embed Adonis insights into daily workflows.
  • Continuously improve deployment frameworks to shorten time-to-value, ensuring consistency, scalability, and an outstanding client experience.
  • Collect, synthesize, and deliver customer feedback to influence the Adonis product roadmap, ensuring customer needs drive platform enhancements.
  • Identify upsell and cross-sell opportunities, including expanded use of AI Agents for additional RCM functions, and collaborate with the Sales and Account Management teams to realize growth.
  • Become a RCM Expert: Serve as a thought leader on Revenue Cycle Management, both internally and externally, advising customers on best practices and driving industry-forward strategies through Adonis' AI-first model.
  • Act as the internal voice of the customer, ensuring that customer perspectives are well represented in strategic discussions and product planning.

Who You Are

  • 5+ years in Customer Success, Implementation, or Enterprise Account Management roles, ideally within healthcare technology, Revenue Cycle Management (RCM), or B2B SaaS companies.
  • Proven success managing enterprise customers through complex technology deployments, with a quantifiable track record of driving adoption, satisfaction, and expansion.
  • Ability to diagnose business needs, architect tailored solutions, and advise clients on how to best leverage technology to optimize financial performance.
  • Understanding of claims management, denials, AR follow-up, payer policy changes, and billing workflows—especially for practices and health systems using systems like athenahealth, Epic, eCW, or ModMed is a big plus. 
  • Skilled at proactively setting clear expectations, aligning stakeholders, managing escalations, and ensuring project momentum.
  • Comfortable working with data, KPIs (e.g., net collections, denial rates, DAR), and tools like Excel to interpret trends and develop actionable insights.
  • Experienced in leading teams through operational change, training new workflows, and achieving adoption of AI and automation tools.
  • Thrives in a fast-paced, high-growth environment with evolving processes. Willing to create solutions, not just follow them.

 

The base salary range for this position is $150,000 - $180,000 yr. However, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to base salary, we also offer competitive equity and benefits packages.



Perks at Adonis 

  • Competitive Equity Packages 
  • Employer paid medical insurance 
  • Employer paid dental insurance 
  • Employer paid vision insurance 
  • Employer funded HSA 
  • Parental Leave 
  • Commuter Benefits 
  • Office Lunches Everyday 
  • Office Snacks 
  • Generous PTO
  • Located in 3 World Trade Center with easy access to all trains and the path, and amazing views of the city 

At Adonis, we’re super excited to have moved into a new office space. We are a hybrid company where our team members spend time in office, to enjoy the exciting perks that we have.

Adonis is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. At Adonis, we fully comply with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. 

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