PX (Product Experience) Manager

Chicago

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

About PX at Adyen

Adyen PX (Product Experience) organization consists of a group of FULL-STACK builders who own the end-to-end product discovery and execution from Research, Design, to Content perspective. We are at the forefront of building the future of payments, a rapidly changing industry. We approach projects as an opportunity to exceed our customers’ expectations - designing the right experiences, at the right time, the right way. We ensure that Adyen stays a leader and disruptor in the global payments industry by bringing the customers (whether shopper or business) into the center of our product and business decision making. 

About the team and role

Adyen is looking for an experienced Product Experience (PX) Lead to join our international PX team, with members located in Amsterdam, Chicago, and Madrid. In this role, you'll build and lead a team of 11 full-stack PX professionals who own the end-to-end solution discovery and execution from research, design, to content. 

Your primary focus will be one of the core JTBDs - Grow business, and specifically support Adyen's Identity & Performance Optimization (IPO) solution, which includes products and experiences for merchants, internal operations teams, and shoppers. As the PX Lead for IPO, you'll define and execute the experience strategy across several key areas:

  • Adyen Uplift product suite: Powered by a sophisticated machine learning model, Adyen Uplift helps customers optimize their full payment funnel. It provides in-depth insights, tailored recommendations, powerful experiments, and a range of risk and protection management tools.
  • Shopper and identity fraud product suite: Leveraging AI, agentic flows, and rich data, these products for customers and internal teams transform outdated, manual, and time-consuming fraud, integrity, and compliance processes into automated, data-driven solutions.
  • Checkout experience: Revolutionizing the Shopper Journey—personalized and localized—for both in-person and e-commerce payments. We help our merchants maximize revenue from every transaction while keeping fraud risks under control.

What you’ll do

  • Define and champion the Product Experience (PX) vision and strategy for the IPO solution, ensuring it directly drives broader business goals and success metrics.
  • Build and grow a high-performing team of 10+ full-stack Product Experience (PX) professionals, who will own the end-to-end solution discovery and execution.
  • Partner with Group Product Managers, Product Managers, Engineers, and Senior Leadership to drive strategic initiatives.
  • Ensure the quality of PX work stays high and consistently raises the bar for our customers.
  • Champion PX across the organization, ensuring customer needs are prioritized in product strategy.
  • Empower your team members to succeed, grow, and become highly effective for the business.
  • Maintain strong relationships with stakeholders at Adyen, including product, development, commercial, and operations teams.

This is you

  • A seasoned manager. You have 5+ years of prior people leadership experience in a Product design or UX field. 
  • A strategic leader with a builder's mindset. You use your deep UX craft and business acumen to create a clear vision, empower your team to experiment, and turn that vision into lasting impact. You're comfortable working across all levels and functions, from engineers to executives.
  • A champion for the customer. You drive product experience strategy by balancing user needs with company goals, ensuring our solutions have a tangible, positive impact for both.
  • An adaptive and growth-minded individual. You approach your work with an open mind, curiosity, and optimism, embracing change and adapting quickly.
  • Drives a culture of urgency and action, ensuring the team moves fast to test, learn, and improve.
  • Comfortable working across functions and levels, from engineers to executives
  • A natural coach and mentor. People trust your expertise and enjoy working with you. You build and manage a team of full-stack PX professionals, providing clear, constructive feedback that fosters professional growth and elevates their work.
  • Exemplary of the Adyen Formula

The annual base salary range for this role is $180,000 - $243,000; to learn more about our compensation philosophy, please click here.

This role is based out of our Chicago office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

 

 

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