Technical Program Manager (Senior/Principal)

At Aerospike, our focus is helping companies tackle seemingly insurmountable problems and doing what’s never been done before. That is why we developed the world's leading real-time data platform that powers mission-critical applications at the world's most innovative, category-disrupting companies. Our customers have deployed extreme-scale real-time applications to fight fraud, dramatically increase shopping cart size, enable global digital payments, and deliver hyper-personalized user experiences to tens of millions of their users.

Technical Program Manager - Aerospike Database (Senior / Principal)

Aerospike is seeking a Program Manager (Senior / Principal) to help ensure ongoing success of our market-leading “core” database product. You’ll work closely with Engineering, Product Management, Product Operations and Customer Support to manage complex initiatives related to the delivery of enhancements, as well as technical escalations from the most demanding data systems in the world.

The ideal candidate has a strong technical background, complex project and/or program management expertise, and has ideally interfaced directly with technically-demanding enterprise customers.

Reporting to the Director, Product Management, Aerospike Database, we’re looking for someone who cares deeply about software quality, software delivery, and customer experience.

Responsibilities

• Predictable, cross-functional software delivery: Together with Engineering Management, facilitate smooth day-to-day execution of software delivery processes. Including cross-functional co-ordination of launches, prioritization and delivery of fixes, continuous communication of delivery plans to various stakeholders, and collaboration with Quality and Performance Engineering teams.

• Continuous alignment between Product Management and Engineering: Together with peers in Product Management, understand the vision and specific requirements for each incremental release and ensure product expectations are satisfied at each stage of implementation and delivery.

• Continuous betterment, driven by customers: Together with Customer Support and Sales Engineering, ensure the most difficult technical customer escalations are understood, prioritized, and tracked through to resolution or solved via reusable education.

• Metrics and accountability: Together with Product Operations, understand targets related to improved software delivery; own the collection and reporting of relevant metrics and the implementation of relevant betterments.

• Organizational transparency: Foster a culture of transparency by ensuring the clear communication of goals, progress, and outcomes to every person in the organization.

Requirements

• Demonstrable success in having led large, multi-team, multi-country initiatives from inception to completion.

• A deep history of involvement in software development systems and culture, including demonstrable examples of having improved the efficiency and/or predictability of software delivery.

• Meaningful experience contributing to the operational success of large-scale distributed systems in mission-critical environments, with examples of process or culture betterments you implemented.

• The level of this role is somewhat flexible. You should be adequately experienced to propose concrete recommendations to an experienced team, and prepared to lead the implementation of your recommendations on a day-to-day basis.

• Aerospike is an Equal Opportunity Employer. We are committed to providing an environment free from discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental
  disability, national origin, veteran status, or any other basis covered by appropriate law.

Join us at Aerospike and be part of a dynamic team that is shaping the future of data management. Apply now to make an impact and accelerate your career in product management!Salary Range for California Based Applicants: [$190,000 - $230,000] (actual compensation will be determined based on experience, location, and other factors permitted by law)

Location: Mountain View, California