Senior Project Manager - SaaS Deployments

Position Summary

The Senior Project Manager – SaaS Deployments is responsible for leading the successful implementation of AIO Logic's enterprise SaaS platform for financial institution clients. This role owns the execution of end-to-end delivery across all phases of deployment, ensuring solutions are delivered on time, within scope, and aligned with both client objectives and AIO Logic's strategic goals.

Serving as a primary liaison between clients and internal teams, this role drives alignment, execution, and customer satisfaction for assigned client implementations throughout the deployment lifecycle.

Key Responsibilities

• Lead enterprise-level SaaS deployment projects from discovery and requirements gathering through configuration, testing, training, launch, and post-implementation stabilization.
• Own project planning, timelines, scope management, risk mitigation, and resource coordination for assigned client implementations.
• Partner closely with Product, Engineering, QA, DevOps, and Client Success teams to ensure technical and business requirements are met.
• Facilitate clear, proactive communication with internal stakeholders and client executives.
• Monitor project performance metrics, dependencies, and risks to ensure delivery quality and predictability.
• Ensure client satisfaction by delivering solutions aligned to business outcomes and contractual commitments.
• Document lessons learned, develop reusable project artifacts, and contribute to continuous process improvement initiatives.

Qualifications

Required

• Bachelor's degree in Business, Management, or a related field; or equivalent work experience.
• 8+ years of project or program management experience, with 4+ years leading complex enterprise SaaS or FinTech implementations.
• Working knowledge of SaaS platforms, APIs, integration workflows, and data security considerations.
• Proven ability to lead cross-functional teams in a fast-paced, client-facing environment.
• Strong ownership mindset with demonstrated delivery accountability.
• Proficiency in structured project management approaches (Agile, Hybrid, or AIO Logic's Epsilon framework) and governance best practices.
• Excellent client-facing, executive-level communication and facilitation skills.
• Consultative approach to stakeholder management.
• Experience using Jira, Asana, MS Project, or similar project management platforms.
• Ability to understand and translate technical concepts for non-technical stakeholders; familiarity with REST APIs and integration patterns, file-based and API-based data flows, and SaaS configuration, environments, and release cycles.
• Comfortable working alongside Engineering, QA, and DevOps teams during deployment and release activities, and reviewing technical documentation, implementation plans, and test scenarios. Deep engineering or hands-on development experience is not required.

Preferred

• Experience delivering SaaS solutions to financial institutions, including banks, credit unions, or specialty lenders.
• Familiarity with financial services, asset-based lending, structured finance, or enterprise software deployments is strongly preferred.
• PMP or equivalent certification preferred.
• Experience managing implementations involving third-party integrations, data providers, or core systems.
• Prior work in regulated environments (e.g., SOC 2, data privacy, security reviews, audit support).
• Experience supporting enterprise or mid-market clients with complex stakeholder structures.