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Operations Engineer - ROC
AirTrunk HQ - North Sydney
Want to be a part of Asia Pacific & Japan’s (APJ) largest, most innovative, and rapidly growing data centre company?
AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers - the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow.
Having opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APJ region. With backing from our investors, including Blackstone, this is just the beginning…
Come join the A-Team at AirTrunk, where the cloud meets the ground.
A Snapshot
We are transitioning to a Remote AI Powered Operations Centre (ROC), centralising the operations across all sites
The Operations Engineer (ROC) is pivotal in translating operational needs into tangible business results. By deeply understanding both data centre/asset operations and the enabling technologies, this role ensures that automation and remote operations are aligned with real-world business objectives.
The Operations Engineer acts as a bridge between operations and technology teams, driving continuous improvement, operational efficiency, and risk reduction. Through proactive problem-solving, stakeholder engagement, and a relentless focus on reliability and performance, the role directly contributes to enhanced customer satisfaction, cost optimisation, and the achievement of strategic business goals.
Your Day to Day
- Act as the operational subject matter expert within the ROC, ensuring that business needs and operational realities are clearly communicated to technology and automation teams.
- Collaborate with multidisciplinary teams to translate operational requirements into effective technology solutions, supporting the evolution of our ROC platform.
- Drive continuous improvement initiatives, leveraging operational data and stakeholder feedback to enhance reliability, efficiency, and customer satisfaction.
- Support incident response, troubleshooting, and post-incident analysis, ensuring lessons learned are fed back into operational processes.
- Engage with internal stakeholders to communicate operational status, business impacts, and actionable insights.
- Ensure compliance with legal, ethical, and regulatory standards, and champion best practices in data governance and operational integrity.
- Contribute to the development of documentation, reporting, and dashboards that support operational decision-making and leadership visibility.
- Identify opportunities for process optimisation and cost savings, working closely with local Operations Teams and the ROC.
Requirements
- Bachelor’s or Master’s degree in Engineering, Operations, or a related field
- 3+ years’ experience in data centre, asset operations, or similar industrial environments
- Strong understanding of DC/asset operations, maintenance, and business processes
- Proven ability to act as a bridge between operations and technology teams, translating business needs into technical requirements
- Experience with incident response, change management, and continuous improvement methodologies
- Excellent communication and stakeholder engagement skills
- Knowledge of AI and agile ways of working is essential
- Knowledge of automation and remote operations in a critical environment
- Knowledge and experience in building automation
- Commitment to operational excellence, integrity, and compliance
Key Competencies
- Operational Focus: Reliability, performance, and process optimisation.
- Business Outcome Orientation: Ability to drive and measure improvements that impact business results.
- Adaptability: Comfortable working in a dynamic, evolving environment.
- Teamwork: Strong collaboration and relationship-building skills.
- Analytical Thinking: Use of data and feedback for decision-making and improvement.
- Integrity: Commitment to ethical operations and compliance.
The AirTrunk Culture
Working at AirTrunk is a once in a lifetime opportunity to fast-track your career and amplify your impact. Whilst you’re helping scale our region’s digital future, we’ll help you Grow@Hyperscale and unleash your full potential.
The pace in which we operate means you’ll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values, going above and beyond, and being dynamic, transparent, and responsive.
Every AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We make sure you have everything you need to make your mark and thrive in a flexible and safe working environment, where everyone feels welcome. Our benefits empower AirTrunkers to stay positively charged.
Now’s your chance to Grow@Hyperscale.
**To all recruitment agencies: AirTrunk does not accept agency resumes. Please do not forward resumes to our jobs alias, AirTrunk employees or any other organisation location. AirTrunk is not responsible for any fees related to unsolicited resumes.**
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