Cloud Onboarding Engineer

Join the Team!

Is technology your passion? Do you want to work with smart, forward-thinking individuals? Do you want to grow in career you love?

At Align, our professionals are the key to our success. We don’t just hire talent, we invest in exceptional people who are forward-thinking, results-driven, and passionate about what they do. We’re a group of tech-savvy professionals who are motivated by making an impact. Our culture is one of unbounded opportunity that celebrates the passions, skills and ideas of our team—work hard, play hard, be smart!

We believe great communities lead to great companies. That’s why we offer a dynamic workplace where you feel inspired, engaged and innovative. We offer professionals opportunities to train in the leading technologies, make an impact within the industry and acquire valuable new skills whether on client sites or in one of our regional offices.

Position Overview 

We’re looking for a motivated and service-focused Cloud Onboarding Engineer to join our Managed Services Team. In this role, you’ll help new clients get started on our Azure Managed Cloud Platform, acting as a key point of contact during onboarding. You’ll work closely with internal technical teams, support users (especially VIPs), and ensure a smooth and positive start for each client relationship. 

This is an excellent opportunity for someone early in their IT career to grow technical skills, gain project coordination experience, and deliver exceptional client service. Success in this role requires strong client-centric communication, proactive problem solving, and the ability to manage details across multiple teams and timelines. 

• Hybrid role requiring in-office presence twice per week
• Participation in a rotational on-call schedule, including overnights and weekends
• Full-time position offering full benefits, a salary in the $60K to $75K range, and paid training 

Key Responsibilities 

• Serve as a primary point of contact for onboarding new Managed Services clients to the Azure Managed Cloud Platform
• Provide “White Glove” technical support to VIP users and new clients during onboarding
• Coordinate onboarding deliverables and timelines between internal technical teams and client stakeholders
• Support clients’ end users with workstation setup, distributed systems, Office 365/Microsoft 365, Azure, and network-related issues
• Partner with the IT Service Desk (ITSD) to escalate and resolve technical issues efficiently
• Ensure a seamless transition from onboarding to long-term support by the Managed Services team Contribute to special projects focused on automation, reporting, and continuous improvement
• Take a consultative and client-focused approach to support and service delivery
• Collaborate across teams with strong team coordination and a spirit of shared ownership
• Demonstrate attention to detail, documentation discipline, and consistent professionalism in all communications
• Maintain an adaptable mindset with a desire to grow within IT, onboarding, and client service 

Preferred Qualifications 

• Previous internship, coursework, or entry-level experience in IT support or cloud services
• Exposure to Microsoft 365, Azure, or other cloud platforms (through work or training)
• Interest in project coordination, onboarding, or client-facing technical roles
• Familiarity with ticketing systems, documentation, or basic technical troubleshooting 

Qualifications 

• 1-2 years of professional experience or relevant technical education (e.g., IT helpdesk, service desk, or cloud support)
• Basic understanding of Microsoft 365, Windows workstations, and cloud environments
• Strong communication skills with a client-centric and proactive mindset
• Ability to multitask and prioritize while managing cross-functional tasks and responsibilities
• Comfortable working in a hybrid setting and occasionally visiting client sites as needed
• Eagerness to learn and grow in a fast-paced, team-driven environment 

For more details, visit www.align.com.

Tier 1

Align is a premier global provider of technology infrastructure solutions.

Align specializes in designing and deploying technology infrastructure solutions from the desktop to the data center as well as providing managed IT services for clients.

Our professional services team, which includes Workplace Technology, Data Center Solutions and Migrations & Cloud provide strategic consulting, design, project management, engineering, implementation and support. Our best-in-class Managed Services team provides IT services and cybersecurity advisory for clients within the Alternative Investment industry. Align is a Microsoft Tier 1 Cloud Solutions Provider (CSP) and Gold Partner.

Our client centric approach and passion for driving IT innovation has enabled us to provide tailored solutions and business transformations for over three decades. Leading firms have relied on Align to provide forward-thinking technology strategies that support their current and future business needs.

Our teams have flawless track records of delivering technical solutions and have established long-standing relationships with an impressive client list of both Global 1000 and SMB clients. We work across a diverse list of industries including financial services, life sciences (pharmaceutical and health care), retail, technology, media and telecommunications.

For more information, visit: www.align.com