L3 Systems Engineer

Join the Team!

Is technology your passion? Do you want to work with smart, forward-thinking individuals? Do you want to grow in career you love?

At Align, our professionals are the key to our success. We don’t just hire talent, we invest in exceptional people who are forward-thinking, results-driven, and passionate about what they do. We’re a group of tech-savvy professionals who are motivated by making an impact. Our culture is one of unbounded opportunity that celebrates the passions, skills and ideas of our team—work hard, play hard, be smart!

We believe great communities lead to great companies. That’s why we offer a dynamic workplace where you feel inspired, engaged and innovative. We offer professionals opportunities to train in the leading technologies, make an impact within the industry and acquire valuable new skills whether on client sites or in one of our regional offices.

Align seeks an L3 Support Engineer to join our Managed Services team. 

Responsibilities:

• Responsible for the support and maintenance of distributed systems, servers and workstations.
• Work with the managed service team to provide L3 support and act as an escalation point for the IT service desk. Advanced support of Office 365, Microsoft 365 and Azure.
• Assist with client onboarding such as technical assessments and day two / white glove VIP support. Train new clients. O365 and Azure administration and support. Day-to-day systems administration and advanced troubleshooting of Microsoft distributed systems as well as project support.
• Administer Windows Server 2012/R2/2016.Administer Office 365, including administering and troubleshooting Azure MFA. Administer Citrix XenApp for desktop and application deployment. Respond to post-project technical support calls. Solve problems related to installation, implementation, maintenance and operations of hardware and software and related infrastructure components.
• Perform direct follow-up with clients regarding remediation. Interface with other elements of the client support structure including tracking client issues, updating client tickets and ensuring closure. 
• Document all policies, procedures and standards around the build and continuing operation of servers and systems. Use in-depth support experience and Microsoft Windows Architecture — SQL Server, Windows Server, Active Directory (AD), Office 365 (O365) and Exchange.
• Use experience implementing, maintaining and troubleshooting core Windows infrastructure services such as Active Directory, Group Policies, DNS, DHCP, IIS, Certificate Services.
• Use Azure experience including virtual machine provisioning, AD Connect, Hybrid Set Up with Azure AD and Access Management. Use Office 365 / Microsoft 365 management and configuration experience. Use Intune to manage end points. Use Active Directory in a multi-site environment.
• Use Windows Server 2012/R2/2016 and Office 365. Use Exchange Online including mail flow rules and retention policies. Use Azure AD including Conditional Access, Microsoft Cloud App Security, Azure MFA, Citrix XenApp for desktop and application deployment. Use experience managing servers in large corporate environments including security, security policy compliance and exception processes. Use diverse hardware platforms (Cisco, Dell, IBM, HP, Blades) and supporting technologies: TCP/IP, IIS, DHCP/DNS, Anti-Virus, systems management, optimization tuning and high-availability configurations (Microsoft Clustering).
• Use experience with documentation for system builds, configurations and support procedures.

Experience Requirements:

• Bachelor’s degree in Information Technology or Computer Science plus 2 years of experience in the job offered or in a related occupation or 48 months of experience in job offered or in a related occupation.

Education Requirements:

• Bachelor’s degree in Information Technology or Computer Science plus 2 years of experience in the job offered or in a related occupation or 48 months of experience in job offered or in a related occupation.

Additional Skills or Requirements:

• Option to telecommute 3x per week.

HRS/WK: 40 Hours

Salary: $90,000 - $115,000

For more details, visit www.align.com.

Align is a premier global provider of technology infrastructure solutions.

Align specializes in designing and deploying technology infrastructure solutions from the desktop to the data center as well as providing managed IT services for clients.

Our professional services team, which includes Workplace Technology, Data Center Solutions and Migrations & Cloud provide strategic consulting, design, project management, engineering, implementation and support. Our best-in-class Managed Services team provides IT services and cybersecurity advisory for clients within the Alternative Investment industry. Align is a Microsoft Tier 1 Cloud Solutions Provider (CSP) and Gold Partner.

Our client centric approach and passion for driving IT innovation has enabled us to provide tailored solutions and business transformations for over three decades. Leading firms have relied on Align to provide forward-thinking technology strategies that support their current and future business needs.

Our teams have flawless track records of delivering technical solutions and have established long-standing relationships with an impressive client list of both Global 1000 and SMB clients. We work across a diverse list of industries including financial services, life sciences (pharmaceutical and health care), retail, technology, media and telecommunications.

For more information, visit: www.align.com