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Agency Customer Service Representative - Internal Only

Austin

For AWL Internal Candidates Only

As an Agency Customer Success Representative at AWL you will help with the operations of the agency and policy sales business.  This role will work closely with sales, agency operations, and our clients directly to assist our clients getting insurance coverage in place, ensure satisfaction, address client questions upon enrollment, as well as serve as the clients first point of contact on service inquiries throughout the policy life.  You will also support the Agency Operations Manager and other agency operations and leadership with day-to-day management of the business as necessary.   This is a remote role. 

General Responsibilities:

Agency Operations CSR

  • Maintain up-to-date policy status

Client Service CSR

  • Conduct welcome call on all new business
  • Follow-up on pending carrier requirements and documentation
  • Receive inbound service calls and emails and work as necessary
  • Refer renewal and cancel save opportunity to retention or sales as necessary
  • Work with Sales and Agency Operations leadership to meet strategic goals and execution requirements

Requirements:

  • Superior organization skills
  • Excellent customer service skills
  • Proven track record of achieving objectives
  • Excellent listening and comprehension skills with attention to detail
  • Ability to develop mastery of product knowledge and application process details
  • Excellent computer skills
  • Strong desire to win in the marketplace and achieve excellent results against challenging goals
  • Experience in Sales a plus

AWL (All Web Leads, Inc.) is one of the most successful customer acquisition marketing companies in the US.  Simply put, we help our customers acquire customers.  Today, we do this for the US insurance industry.  Our amazing team of over 500 talented and successful professionals uses Internet marketing to turn consumer interest in insurance products into policy sales for the world’s largest insurance carriers and more than 30,000 of their agents.   We are Austin-born and our growth from a 2-person startup in 2005 to a highly profitable business has been remarkable.  We are a tight-knit team with a fast paced, energetic, and entrepreneurial company culture that has been ranked a Best Place to Work in Austin for 2017, 2018, 2019, and 2021.

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