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Senior Manager - Knowledge Management

North America
About Alpha Group

Alpha Group is a leading global consultancy to the financial services industry. Founded in 2003, Alpha has spent over 20 years bringing together specialist, sector-focused strategy, management consulting, and technology expertise to support the entire client transformation lifecycle. Having partnered with more than 1,200 clients worldwide across the asset and wealth management, alternatives, and insurance industries, Alpha is a trusted advisor for complex change programs.

We now have over 1,180 consultants working with clients across North America, the UK, Europe, the Middle East, and APAC. In 2024, in recognition of our successful track record and strong growth prospects, Alpha was acquired by Bridgepoint, one of the world's leading quoted private asset growth investors.

Our people are at the heart of everything we do. Many of our team have built long and fulfilling careers with us, often staying for over a decade. Alpha offers a genuinely rewarding place to work: a meritocratic environment where your career can flourish, and a welcoming culture where you can be yourself, connect with others, and thrive.

As we look to the future, we’re excited to be looking for new Alpha colleagues—individuals who are collaborative, innovative, and ambitious. We hope you will join us and help shape the next chapter of our growth journey.

Why join Alpha?
  • Established yet entrepreneurial – with over 20 years of success and a proven record on the London Stock Exchange, Alpha offers the stability of an established consultancy with the energy of a fast-growth business.
  • Backed by Bridgepoint – as part of one of the world’s leading growth investors, Alpha benefits from strategic investment that fuels innovation, expansion and new offerings – creating even more opportunity for our people.
  • Exposure to senior leadership – whether you are in an internal or a client-facing role, you will have the opportunity to work with and learn from the best of the best – high performers at the top of their game.
  • Learning and growth opportunities – we run tailored training to help you be successful, provide you excellent mentorship, and offer up to 5 days paid training time per year. Perhaps the best training though is the experience on the job – as everyone at Alpha has high responsibility and autonomy, you can develop your skillsets quickly.
  • Performance-driven culture with real impact – advancement at Alpha is based on impact and capability, not tenure or quotas. You’ll have autonomy and see the tangible difference your ideas and decisions make.
About the Role
We are seeking an experienced Senior Manager to lead our global knowledge management operations and strategy. This important role will be responsible for building, maintaining, and evolving our firm's intellectual capital infrastructure, ensuring team members across our business units have seamless access to the insights, methodologies, and expertise that drive client excellence. Reporting to senior leadership, you will transform how we capture, organize, and leverage knowledge across our global operations, directly impacting our ability to deliver innovative solutions and maintain our competitive edge.
Key Responsibilities

Knowledge Strategy & Operations

  • Lead the execution of the firm's global knowledge management strategy aligned with business objectives and growth ambitions
  • Design and maintain our enterprise-wide knowledge taxonomy and classification framework
  • Establish governance protocols and quality standards for knowledge assets
  • Define metrics and KPIs to measure knowledge management effectiveness and ROI

Content & Repository Management

  • Oversee the firm's centralized document repository and knowledge platforms
  • Implement robust content lifecycle management processes (creation, curation, archival, retirement)
  • Ensure knowledge assets are current, accurate, searchable, and accessible across all geographies
  • Drive adoption of knowledge management tools and technologies

Intellectual Property Development

  • Partner with practice leaders to identify, develop, and codify proprietary methodologies and
  • frameworks
  • Transform project deliverables and insights into reusable intellectual property
  • Build a library of case studies, thought leadership, and best practices
  • Protect and manage sensitive client information while maximizing knowledge sharing

Collaboration & Enablement

  • Foster a knowledge-sharing culture across the organization
  • Design and deliver training programs on knowledge management best practices
  • Establish communities of practice and expert networks
  • Create intuitive search and discovery experiences for consultants

Technology & Innovation

  • Evaluate and implement knowledge management technologies, including AI-powered search,
  • semantic tagging, and automated content classification
  • Optimize existing platforms (SharePoint, knowledge bases, intranets) for improved user experience
  • Explore emerging technologies such as generative AI for knowledge synthesis and retrieval

Cross-Functional Partnership

  • Collaborate with our training program to integrate knowledge assets into training curricula
  • Work with our global partner team to leverage knowledge for proposals and pitches
  • Partner with technology to ensure technical infrastructure meets knowledge management needs
  • Coordinate with Compliance and Legal to ensure appropriate information governance
Essential Qualifications

Experience

  • 7-10 years in knowledge management, information science, or related fields
  • 3-5 years in leadership or senior individual contributor roles, preferably within professional services (consulting, legal, accounting, financial services)
  • Demonstrated success implementing knowledge management programs
  • Experience managing cross-functional initiatives and stakeholder engagement

Technical Expertise

  • Strong knowledge of knowledge management frameworks, methodologies, and best practices
  • Proficiency with knowledge management platforms and document management systems
  • Understanding of taxonomy development, metadata standards, and information architecture
  • Familiarity with AI/ML applications in knowledge management (natural language processing,
  • semantic search)

Core Competencies

  • Strategic thinker with excellent execution capabilities
  • Strong change management and stakeholder engagement skills
  • Exceptional organizational and project management abilities
  • Analytical mindset with comfort using data to drive decisions
  • Outstanding communication and influencing skills across all organizational levels

Personal Attributes

  • Passionate about enabling others through accessible information
  • Intellectually curious with a continuous improvement mindset
  • Collaborative working style with ability to build consensus
  • Comfortable operating in a fast-paced, dynamic environment
  • High degree of professional maturity and discretion

Preferred Qualifications

  • Degree in Library Science, Information Management, Knowledge Management, or related field
  • Professional certifications (e.g., KMI Knowledge Management Professional, CKM)
  • Experience in financial services or management consulting
  • Background in content strategy or user experience design
  • Familiarity with Agile or Lean methodologies
Compensation & Benefits
  • Performance-based annual bonus
  • Comprehensive health, dental, and vision insurance
  • 401(k) with company match
  • Professional development and certification support
  • 25 days of paid time off
  • Remote work arrangement with occasional travel to offices as needed
  • Home office stipend

This is a fully remote position available to candidates based in the United States or Canada, with occasional travel to our office locations for team meetings and strategic sessions.

There are a wide range of factors that are considered in making compensation decisions including but not limited to - skill sets, experience and training, and licensure and certifications. A reasonable estimate of the range is $140,000 and $180,000 for US based applicants, and 180,000 CAD - 220,000 CAD for Canada based employees subject to change based on salary benchmarking. In addition to this salary, employees would be eligible for both variable and non-variable benefits.

Our Commitment to Inclusion

At Alpha, diversity, equity and inclusion are critical to our success. Our priorities show a focus on fostering an inclusive, equitable workplace where individuals are treated fairly regardless of gender or background. We welcome applications from disabled people and are committed to making our recruitment process and workplace accessible and inclusive for everyone.

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