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Associate Process Analyst

Remote - US

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

 

Overview

The Associate Process Analyst plays a vital role within our Client Experience function, providing analysis on a wide range of organizational operating issues using various sources of data. This position drives organizational efficiency and improvement by interpreting data, identifying trends, and implementing process improvement and process re-engineering opportunities. The ideal candidate will serve as a liaison between business users of technology, technology vendors, contractors, and internal staff to ensure seamless operations and continuous improvement.

Key Responsibilities

  • Identifies, analyzes and implements process improvement initiatives
  • Provides technical and analytical support for process improvement initiatives
  • Performs process improvement initiatives to ensure objectives are met, results are measurable, and support and participation in ongoing efforts is established
  • Evaluates data and runs reports from various tools (Power BI, SNOW reports, etc.)
  • Performs quality review of process deliverables and identifies where rework or remediation is necessary
  • Navigates ITIL framework and processes effectively
  • Provides accurate and timely information and appropriate notification as required
  • Escalates any disconnects between client expectations and Altera
  • Utilizes existing product documentation to support the operation of assigned products
  • Maintains a working knowledge of bug/issues being tracked by Product Development
  • Conducts proactive health checks and participates in the response to documented system alerts
  • Maintains a working knowledge of product program team status reporting
  • Identifies the common causes of defects, prioritizes them and systematically removes them
  • Interacts with onsite counter-parts on requests/incidents to obtain clarifications and provide resolutions, as appropriate

Qualifications

Experience

  • 0-2 years relevant work experience preferred
  • Healthcare experience with knowledge of Hospital and AMB workflows preferred
  • ITIL experience with certification in ITIL Foundations preferred
  • Azure certification in Azure Fundamentals preferred
  • Understanding of Hosting\Data\Azure center environment

Education

  • Bachelor's Degree preferred

Working Arrangements

  • Standard work week or as defined by assignment requirements
  • Primarily works in standard office environment or remotely
  • May require after-hours, on-call support and/or holidays
  • On-call and after hours work during peak times including end of month/quarter/year; during this time PTO is limited to meet business needs

Travel

  • Up to 10% travel may be required

Why Altera? At Altera Digital Health, you will have the opportunity to profoundly impact the lives of patients by empowering healthcare providers to deliver superior care. You will join a passionate and gifted team committed to innovation and excellence. We offer a competitive compensation and benefits package and the opportunity to work in a fast-paced and dynamic environment.

Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.

Salary Range

$50,000 - $65,000 USD

 Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:

HR.Recruiting@AlteraHealth.com

 

 

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