Enterprise Deployment Manager

⚡️ Why Altium?

Altium is transforming the way electronics are designed and built. From startups to world’s technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before.

• Constant innovation has created a transformative technology, unique in its space
• More than 30,000 companies and 100,000 electronics engineers worldwide use Altium
• We are growing, debt-free, and financially strong, with the resources to become #1 in the EDA industry

About the Role: 

The EDM spearheads the deployment of Altium’s Enterprise Solutions for enterprise clients in China, ensuring customized implementations that align with client-specific goals through close collaboration with Sales, FAEs, and Solution Architects. By bridging operational gaps between Sales, Customer Success, and R&D, the role drives stakeholder alignment to resolve challenges and accelerate adoption, while integrating global product advancements via regular engagement with technical teams. Committed to continuous learning, the EDM elevates technical expertise in enterprise systems, ensuring sustained client productivity and ROI through proactive issue resolution, best-practice advocacy, and scalable integration frameworks.

A Day in The Life of Our Enterprise Deployment Manager: 

• Management of the Deployment Enablement stage, and ensure the customer’s ongoing success post-deployment.
• Use in-depth knowledge of client, industry, and business processes, and deep knowledge of the product and technical expertise to deploy Altium Enterprise Solution with PLM integration and Process Workflows, drive and increase adoption and usage of Altium's Enterprise Solutions.
• Serve as the post-sale point of contact for customers during Altium's Enterprise Solutions deployments.
• Collaborate with Altium’s Customer Success (Technical Support) and R&D organizations to ensure timely resolution of issues, and to propose solutions that continually add value to the customer.
• Handle escalations of deployment and customer productivity blocking issues, and coordinate related activities with Sales, R&D, and Customer Success (Tech Support).
• Work with Solution Architects and R&D to resolve software issues that have the highest impact to the customer and Altium’s business.
• Build excellent customer relationships, and influence them to adopt recommended best practices.
• Work with Account Managers to reduce churn, and enable client expansion, renewal, and retention.
• Be a customer advocate. Promote a customer-focused culture across Altium to continually improve customer relationships and Altium capabilities.

Who you are and what you’ll need for this position:

• Fluency in English
• Bachelors/Masters degree in Electrical Engineering, Software Engineering, or equivalent degree and experience
• At least 5 years of experience in deployment and implementation, customer success, or a client-facing role in Electronic Design Automation (EDA) or PLM.
• Experience with PCB ECAD Library/component management, PLM, and databases desirable
• Ability to engage the customer at the business level, drive alignment, and execution
• Ability to be highly effective in a matrix management organization
• Excellent communication skills, both written and verbal
• Able to travel 30%

🎯 What Matters to Us

• Big-thinking in pursuit of purpose
• Diversity of thought
• Courage of conviction
• Transparency of intent
• Ingenuity of AND
• Agility in action
• Adaptability of approach
• Grit in pursuit of mission

🌍 Also, we would like you to know

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

💡 Learn more about why a career at Altium is an opportunity like no other: https://www.youtube.com/watch?v=cAYCOLpPLPE 

✈️ Altium Benefits: https://careers.altium.com/#s-benefits 

👏 Are you already an Altium employee? Please apply directly through our internal Greenhouse job board. If you have questions, please contact HR.