Student Records Coordinator

ABOUT ALU

ALU provides higher education for a higher purpose. Our students declare missions, not majors.
They develop the real-world skills to take on the world’s most pressing challenges. And they take ownership of their learning from day one through our peer and student-led approach – because ALU believes in the power and agency of young people to start shaping the future right now.
Together with a world-class faculty and staff, our students are igniting a ripple of positive impact across Africa and the world.

We are dedicated to fostering an open yet secure environment, balancing the safety of students, staff, and visitors with respect for individual rights, and safeguarding responsibilities.

HOW WE WORK

As a high-growth start-up, the ALU Team works in starkly different ways to traditional academic bureaucracies. We approach education from first principles, empower individuals to design, test, and implement creative new ideas, and work closely together to craft transformative learning experiences. We are deeply passionate about our students and excited by the challenge of building something entirely new.

The African Leadership University is committed to ensuring the safety and Well-being of all students under our care. As part of this commitment , we have a comprehensive safeguarding policy in place , which outlines our Zero-tolerance approach to any violation of safeguarding.

ABOUT THE TEAM

The Registrar Office at ALU plays a key role in ensuring our student data is centralized, accurate, trustworthy and compliant as well as implementing academic processes that allow the institution to function in a routine, and streamlined manner.

ABOUT THE ROLE

In creating a world class education experience, the Academic Vertical plays an integral role in ensuring our academic operations and regulations are smoothly implemented, communicated and adhered to by all internal and external stakeholders ,including students, faculty, staff and regulators. You will play a key part in providing operational support to the Registrar’s Office.

RESPONSIBILITIES

• Responsible for LMS student requests on Zendesk. Expected to forward complex cases/ those requiring context to senior member of the team.
• Document (and update documentation of) key procedures under their purview
• Support with the course evaluation processes
• Support on Programming Operations and Calendering
• Assisting with Student Records & Canvas maintenance. Work closely with the LMS enrollment team.
• Assisting Registry Ops (Program-retakes, transfers, progression & track suspensions/Exits)
• Any other duties as assigned by the line manager

Ensure the safety and well-being of all young persons and vulnerable adults with whom we deal,  by adhering to ALU’s comprehensive safeguarding policy, maintaining a zero-tolerance approach to any violations of safeguarding standards. 

REQUIREMENTS

Our non-negotiable requirement is drive. You have to be passionate about bringing out the best version of you as you launch your career.

• Have a Bachelor's degree with 1- 2 years of experience at a junior analyst level being preferred.
• Show a growth mindset and willingness to learn on the job.
• Have great prioritisation and multi-tasking skills.
• Pay meticulous attention to detail and be willing to take on manual, repetitive tasks where necessary
• Have a knack for organizing & processing Data
• Have proficiency in using Google Suite including, particularly Google Sheets.
• Demonstrate drive and initiative in a fast-paced environment
• Ability to work collaboratively & independently where required
• Have prior experience/familiarity working with Salesforce CRM and/or Canvas LMS while being open to learning as well.