Global Renewals Operations Manager

At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies that rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals and we have fun celebrating our wins.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and be your best self!

Responsibilities:

• Act as a trusted advisor for Customer Success leadership by designing, implementing, and managing renewals forecasts and trends (GRR, NRR, churn, shrink, IQRR, OTRR, linearity, and other relevant KPI’s.)
• Perform weekly, monthly and quarterly renewal opportunity pipeline analysis, data validation and identify gaps and actions required
• Provide critical business insights to GTM Operations, Customer Success, and Renewals leadership based on business acumen and data analysis, be able to identify issues, recommend action plans and execute
• Provide data-driven insights to the broader GTM organization and business partners – the Chief Customer Officer, Customer Success Vice Presidents, and Head of Global Renewals to drive Anaplan renewal objectives
• Develop and execute operational plan and key business operational priorities in conjunction with Customer Success and Renewals Leadership
• Ensures renewal reports and other intelligence is provided to renewals leadership and develops new reporting tools and dashboards
• Develop and implement operational processes and key business priorities in conjunction with global renewal leadership to support the development and presentation of business outcomes to stakeholders for a view to assist with driving performance areas
• Drive communication of, implementation, and measurement of global renewal initiatives and programs
• Communicate regularly on business and team performance and make recommendations based on analysis of key performance areas; foster an environment of continuous improvements.
• Create regular renewals performance executive presentations

Qualifications/Requirements:

• Bachelor's Degree or equivalent experience required (major in analytical or technical field preferred)
• Demonstrated reporting and mathematical skills. Proven experience “hunting” for root causes in data
• 5+ years of experience in sales/renewal operations with a high-growth global company, ideally in the SaaS space
• 3+ years of analytical experience (ideally in consulting, finance, or sales/business operations)
• Demonstrated understanding of the revenue lifecycle in the Enterprise SaaS business model
• Strong ability to deliver and facilitate knowledge transfer, virtually, across a globally diverse team
• Demonstrated proficiency with Microsoft Excel and robust analytical skills (formula design, pivot tables, charts) for designing and developing reports, metrics, and dashboards
• Comfort with large sets of data and ability to detect patterns (data collection, modeling scenarios, clear presentation of findings)

Our Commitment to Diversity, Equity, Inclusion and Belonging 

Build your career in a place that thrives on diversity, equity, inclusion, and belonging. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation. 

Fraud Recruitment Disclaimer 

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.  

Anaplan does not: 

• Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.  
• Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible, and then followed up via written communication. 

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.