Renewal Manager

At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies that rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals and we have fun celebrating our wins.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and be your best self!

• Manage a portfolio of renewals, ensuring successful, on-time execution of renewal processes and contract completion.
• Work directly with Anaplan customers through video calls, emails, phone, and in-person meetings (when possible) to support the renewal cycle.
• Partner with Customer Success and Sales teams to ensure a seamless renewal experience, particularly in cases involving expansion or add-on opportunities.
• Negotiate renewal terms effectively, ensuring customer retention while balancing business objectives.
• Manage the commercial aspects of customer transitions from legacy Anaplan products to newer offerings, optimising customer utilisation.
• Address customer and internal inquiries regarding renewals, pricing, and contract terms.
• Review, interpret, and confirm contract terms and conditions, working closely with Finance, Deal Desk, and Legal teams to ensure accuracy and compliance.
• Process standard and complex renewal quotes, auto-renewal notices, and orders using Salesforce CRM.
• Maintain an accurate 180-day rolling forecast of renewals in your assigned territory.
• Archive and maintain all renewal-related documentation for compliance and reference.
• Resolve issues proactively by researching solutions and consulting with internal teams.

• A “Customer First” mindset with a strong focus on retention and satisfaction.
• 3+ years of SaaS renewals, sales, customer success, or account management experience, preferably in an Enterprise SaaS environment.
• Strong negotiation skills with experience handling complex renewals and contract discussions.
• A solid understanding of deal structuring, pricing, and contracting; familiarity with basic revenue recognition policies is a plus.
• The ability to quickly grasp Anaplan’s Consolidation solutions and articulate their value to customers.
• A results-driven mindset with strong organization, prioritization, and problem-solving skills.

• 4+ years of professional experience, including at least 2 years in renewals, sales, or account management within a high-tech or software company.
• Proficiency in Salesforce CRM, along with Excel, Word, and other standard business applications.

Our Commitment to Diversity, Equity, Inclusion and Belonging 

Build your career in a place that thrives on diversity, equity, inclusion, and belonging. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation. 

Fraud Recruitment Disclaimer 

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.  

Anaplan does not: 

• Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.  
• Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible, and then followed up via written communication. 

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.