Renewals Manager

At Anaplan, we are a team of innovators who are focused on optimizing business decision-making through our leading scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies that rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals and we have fun celebrating our wins.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and be your best self!

Key Skills and Responsibilities

• Experience (7+ years in SaaS renewals, sales, or customer success): As an Anaplan Renewal Manager, you'll be responsible for managing customer renewals, ensuring timely execution of processes, collaborating with Customer Success and Sales teams, and effectively negotiating renewal terms, while also handling customer inquiries and managing a rolling forecast of renewals

• Manage Customer Renewals: Oversee the entire renewal process, from initial contact to contract execution, ensuring smooth and timely renewals.
• Collaboration: Work closely with Customer Success and Sales teams to understand customer needs and ensure alignment on renewal strategies.
• Negotiation: Effectively negotiate renewal terms, including pricing, contract duration, and scope of services with customers and internal stakeholders.
• Customer Relationship and Communication: Handle customer inquiries and concerns related to renewals, providing timely and accurate information. Build and maintain strong relationships with Anaplan customers
• Renewal Forecasting: Manage a rolling forecast of renewals, identifying potential risks and opportunities ensuring the accuracy and precision of renewal forecasts and report. Prepare and deliver regular reports on renewal performance and key metrics.
• Process Improvement: Identify process gaps and implement improvements to enhance efficiency and effectiveness.
• Risk Mitigation: Proactively identify and mitigate potential risks related to renewals, such as churn or contract disputes.
• Data Management: Maintain accurate and up-to-date records of customer contracts and renewal activities.
• Business Process Documentation: Document and maintain business processes related to renewals.
• Proactive Communication: Stay in constant communication with customers, keeping them informed about their renewal status and any relevant updates.
• Renewal Strategy Development: Contribute to the development and implementation of renewal strategies.
• Analytical Skills: Utilize analytical skills to identify trends and opportunities in renewal data.
• Change Management: Effectively manage changes to renewal processes and procedures.
• Language Proficiency (Advanced oral and written communication): Excellent communication skills are vital, particularly in Japanese and English. The ability to clearly convey ideas, listen effectively, and adapt communication style to different audiences is key.

Our Commitment to Diversity, Equity, Inclusion and Belonging 

Build your career in a place that thrives on diversity, equity, inclusion, and belonging. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation. 

Fraud Recruitment Disclaimer 

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.  

Anaplan does not: 

• Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.  
• Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible, and then followed up via written communication. 

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.