Area VP, Customer Success, France & South Central

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!

We are seeking an Area Vice President of Customer Success to lead our growth in the France & South Central markets. This pivotal role involves managing a team of Customer Success Directors dedicated to ensuring the successful adoption and expansion of Anaplan Platform subscriptions. The ideal candidate will deliver exceptional customer experiences, driving value and competitive advantage for businesses through our planning software solutions.

Your Impact: 

• Own and manage a portfolio of Anaplan customers, ensuring their continuous success from onboarding to expansion and renewal.
• Lead a successful first implementation of Anaplan solutions, ensuring strong adoption and expansion plans.
• Drive new business in France/South Central by securing new customers and logos through effective Customer Success and Professional Services aproaches.
• Provide versatile consultancy across various business functions, leveraging Anaplan’s Platform across multiple industries and use cases.
• Lead and communicate effectively with customer executives, stakeholders, and partners to ensure successful account coverage.
• Guide customers and team members through business process, technology, and client management challenges, promoting self-sufficiency and expansion within Anaplan.
• Identify and capitalise on opportunities for customer adoption and expansion.

Preferred Skills:

• Experience in managing large-scale software projects and leading teams, preferably in a cloud applications management environment.
• Background in customer services, ideally with experience in Enterprise Performance Management or Software Infrastructure Support.
• Familiarity with Agile methodology and strong contract negotiation and client management skills.
• Demonstrated ability to exceed metrics and improve processes.
• Proficient in managing large-scale teams across diverse geographies.
• A track record of success in similar roles, with extensive experience in team leadership and project management in diverse and multi-vendor environments.
• Strong capability in scoping client engagements and managing complex issues.
• Strong capability in understanding, creating and deploying adoption and expansion motions in our installed base.

This role is critical for our growth in the region, offering a unique opportunity to shape the success of Anaplan within those markets. Travel across the region may be required.

Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)

We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.  

Fraud Recruitment Disclaimer  

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.  

Anaplan does not:  

• Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.   
• Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.  

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.