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Director, Renewals

Dallas, United States

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!

We want you to think big and act bold through expressing your authentic best self! Anaplan is looking for a tenacious Director of Renewals to join Renewals Team. This is a stellar opportunity to get involved in a highly visible, large scale SaaS cloud company. This role is an immediate full-time position. If you’re ready to roll up your sleeves and tackle unique problems that no one else is solving, keep reading. 

The Director of Renewals is a leadership role within our Customer Success Organization at Anaplan and leads a laser focused team incentivized to forecast, track, and secure renewals. This leader is responsible for identifying and forecasting renewal risk, designing and executing the renewals strategy globally, and working with leaders in Sales and Global Customer Success.

The Customer Success Renewal Team owns a comprehensive process from quote to signature working directly with customers to secure renewal opportunities. They will partner with their Account Executive and Customer Success Business Partner to appropriately manage, forecast and escalate renewals.

Insight on your impact

  • Manage a team of renewal specialists
  • Lead in the vision and strategy of Global Renewals
  • Manage operating procedures for the renewal team and continuously iterate on processes to drive efficiency and impact
  • Own the renewal retention forecast and have detail on each account and the status of their renewal, report out directly to the Chief Customer Officer
  • Partner with Sales Vice Presidents and Customer Success Directors to manage escalated renewal issues
  • Motivate individuals and team to exceed objectives through leading by example, coaching, and mentorship
  • Understand renewals day-to-day motion and work directly with the renewal specialists to help them with the systems and processes necessary to exceed their goals and targets
  • Be a strong voice within Anaplan to drive new initiatives and programs targeting improved productivity and scale
  • Optimize account growth at renewal by ensuring our renewal specialists are leading with the account team and helping to identify incremental opportunities upon contract renewal

Your qualifications, your influence

  • Experience running a successful renewals management team
  • Deep understanding of the renewal cycle and sales processes
  • Deep understanding of SaaS and Enterprise Sales business model with an understanding of customer lifecycle measures and SaaS revenue streams.
  • Data-driven with a dedication to process improvement
  • Strong reputation working with inter-disciplinary teams as being innovative, accountable, reliable, and able to thrive in a constantly changing environment
  • Passion for process and experience scaling processes

Preferred skills and technical familiarity

  • 6+ years of experience in sales/renewals management
  • 4+ years’ experience with subscription software
  • Strong ability to deliver and facilitate knowledge transfer, both in-person and virtually, across a globally diverse team
  • Proven record of success as an individual renewals/account management experience

Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)

We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.  

Fraud Recruitment Disclaimer  

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.  

Anaplan does not:  

  • Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.   
  • Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.  

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.   

 

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