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Sr. Manager, People Operations

Remote, United States

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 270 million B2B contacts, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members. Apollo.io is growing rapidly, with 900% revenue growth since 2021, and is looking for world-class talent to keep building with us.

Your Role:

As a Sr. Manager of People Operations at Apollo.io, you will shape the employee experience and build scalable, efficient processes that support company growth. This team lives our values including being customer obsessed and we are looking for someone who is motivated to delight our customers across all business units. This is a unique opportunity to lead a global dynamic team and ensure operational excellence across the entire employee lifecycle. You’ll drive Apollo.io’s People Operations strategy, optimizing HR systems and enhancing the experience for our global workforce.

What You’ll Do:

  • Operational Excellence & Process Improvement: Oversee People Operations, streamlining workflows to reduce manual effort and ensure efficiency. Continuously review and enhance processes to support scale and future growth.
  • HRIS & Systems Management: Manage HR systems (e.g., Darwinbox, Greenhouse, Rippling, Deel) to ensure smooth onboarding, payroll, benefits, and compliance.
  • Employee Lifecycle Management: Design and maintain a seamless employee lifecycle, from onboarding to offboarding, ensuring a high-quality employee experience.
  • Global Expansion & Compliance: Partner with Legal and Finance to manage international operations and ensure compliance with local regulations. Stay on top of U.S. and global labor laws, owning processes like background checks and employment contracts.
  • Cross-Department Collaboration: Work closely with IT, Recruiting, Finance, and Legal to align People Ops with Apollo.io’s growth and strategic goals.
  • Leadership: Lead and mentor a team of 10 People Operations and Recruiting Coordinators, fostering a high-performance culture and providing ongoing coaching and feedback.
  • Metrics & KPIs: Track and improve key People Ops metrics, including ticket response times, payroll accuracy, and overall HR efficiency.
  • Vendor Management: Manage relationships with key vendors (payroll, benefits, compliance providers) to ensure top-quality service for employees.

What We’re Looking For:

  • Experience: 8+ years of experience in fast-growing startups or high-performing, fast-growing larger organizations.
  • Leadership & Team Management: 2+ years of experience leading and mentoring a team of 5+ people, fostering collaboration and high performance.
  • Proven track record of building HR processes in fast-paced, scaling environments, with global operations experience.
  • Tech-Savvy: Comfortable with HR systems like Darwinbox, Greenhouse, Rippling, Deel, and capable of implementing tech-driven improvements.
  • Compliance Expertise: Strong understanding of U.S. labor laws and global regulations, especially in regions like Colombia, the Philippines, Poland, and India.
  • Cross-Functional Skills: Ability to collaborate effectively with departments like Finance, Legal, and IT to ensure seamless People Ops processes.
  • Strong Communication: Clear, concise communication skills for explaining HR policies and processes, both written and verbal.
  • Results-Driven: Proven ability to meet and improve operational KPIs, driving continuous process optimization.
  • Cultural Alignment: Embody Apollo.io’s values of Extreme Ownership, Customer Obsession, and Be All for One in daily operations.

What You’ll Love About Apollo

Besides the great compensation package and culture that thrives in openness and excellence, we invest tremendous effort into developing our remote employees’ careers. The team embraces that we have a sole purpose: to help customers maximize their full revenue potential on the Apollo platform. This mindset opens us up to a lot of creative approaches to making customers successful at scale. You’ll be a significant part of a lean, remote team, empowered to really own your role as a proactive educator. We’re very collaborative at Apollo, so you’ll be able to lean on your teammates, even in adjacent departments, to help you achieve lofty goals. You’ll be supported and encouraged to experiment and take educated risks that lead to big wins. And, you’ll have a whole team remotely by your side to help you do it!

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