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Principal Product Operations Manager

Remote, United States

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.

As a Principal Product Operations Manager, you will build and scale the product operations at Apollo.io, enabling the Product organization to execute with excellence, make data-driven decisions, and drive cross-functional alignment. Reporting directly to the Chief Product Officer (CPO), you will be a force multiplier for the Product, Engineering, and GTM teams—ensuring alignment, efficiency, and data-driven decision-making at scale.

You will be responsible for designing and implementing the systems, processes, and insights that enable our product teams to build, launch, and scale with focus and urgency. Your work will ensure that Apollo.io remains a best-in-class product-led growth (PLG) organization as we continue our rapid expansion.

This role is perfect for a strategic and execution-focused leader who thrives in hyper-growth SaaS environments and is looking forward to rolling up the sleeves to solve complex problems. 

Key Responsibilities

  • Define and execute the Product Operations strategy, ensuring operational excellence across Apollo.io’s fast-paced Product organization.
  • Partner with the CPO and Product Leadership Team to drive executional alignment and optimize product development workflows.
  • Build and refine processes for roadmap planning, prioritization, communications and cross-functional collaboration, ensuring teams operate efficiently at scale.
  • Design and drive all repeatable product cadences to optimize for organizational velocity and cross functional alignment. 
  • Structure and lead Product Business Reviews, tracking key KPIs to measure success, adoption, and customer engagement. 
  • Design scalable mechanisms to collect, synthesize, and prioritize feedback from Sales, Customer Success, Support, and external users.
  • Identify and implement scalable systems, tools, and automation to enhance product operations efficiency. Bring in best in class AI products for the team.
  • Document and maintain best practices, templates, and playbooks for Product teams as Apollo.io scales.
  • Drive sustainable approaches to scaling the team from new hire onboarding to team culture and knowledge sharing. 

Your Superpowers

  • Strategic & Execution-Oriented: You thrive at setting long-term operational strategies while executing with urgency and precision.
  • Systems Thinker: You excel at designing simple processes that optimize workflows across Product, Engineering, and GTM functions.
  • Data-Driven Leader: You use insights, analytics, and experimentation to drive better decision-making and product outcomes.
  • Customer-Obsessed: You ensure customer feedback is deeply integrated into how we build and improve products.
  • Cross-Functional Influencer: You collaborate effortlessly across teams and influence senior stakeholders without direct authority.
  • Master Simplifier: You turn complexity into structured, scalable solutions that enhance speed and efficiency.

Qualifications

  • 7+ years of experience in a high-growth SaaS environment, with 4+ years of experience in Product Operations, Product Strategy, or Product Management  
  • Deep expertise in product development processes, data analytics, and experimentation frameworks.
  • Strong product analytics skills & experience with product metrics setting and tracking 
  • Experience working in a product-led growth (PLG) organization and scaling Product Operations in a fast-moving SaaS company.
  • Exceptional stakeholder management skills, with a track record of influencing and building relationships with executives and cross-functional teams.
  • Excellent ability to simplify complex strategies into clear, actionable recommendations  
  • Ability to operate autonomously in a high-growth, ambiguous environment while driving clarity and alignment.
  • A results-oriented individual who takes ownership of both successes and learnings, with a bias toward action and experimentation in ambiguous situations.

Why You’ll Love Working at Apollo

At Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead.

We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core—we’re all for one, meaning you’ll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.

If you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you.

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