Manager, Product Specialist

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.

🌟 Lead Customer Onboarding at Apollo.io

Apollo.io is looking for a driven, customer-obsessed Manager of Product Specialists to lead our onboarding team in Mexico City. This role is critical to ensuring that every new customer achieves value quickly and consistently. You’ll coach a team of Product Specialists who deliver high-impact onboarding sessions, set the tone for our customer relationships, and accelerate adoption of Apollo’s platform.

🛠️ Onboarding Strategy & Program Execution

• Own the onboarding experience for new customers—from kickoff to adoption of key workflows within 30 days.
  
  
• Monitor onboarding funnel metrics such as CSAT, feature activation, and no-show rate, and drive improvements.
  
  
• Build, maintain, and evolve onboarding playbooks and standard operating procedures (SOPs).
  
  
• Leverage product usage data and customer feedback to identify friction points and advocate for change.
  
  
• Maintain up-to-date knowledge of Apollo’s product to ensure the team is aligned on new features and positioning.
  
  

🤝 Team Leadership & Development

• Lead and coach a team of ~10 Product Specialists responsible for onboarding through 1-hour live video calls.
  
  
• Set the vision for a world-class onboarding experience, grounded in high standards and customer delight.
  
  
• Conduct regular 1:1s, team syncs, and skill-building sessions focused on consultative onboarding, objection handling, and product training.
  
  
• Create structured feedback loops and coaching frameworks to improve individual performance and team-wide consistency.
  
  
• Manage team schedules, capacity planning, and wave assignments to support high onboarding volume.
  
  
• Be a cultural anchor: model ownership, continuous learning, and data-informed decision-making.
  
  
• Onboard new hires to get them up to speed on the Apollo.io product
  
  

🎯 Operational Excellence

• Report regularly on team performance metrics, onboarding completion rates, and customer health post-onboarding.
  
  
• Use tools like Salesforce, Apollo, Notion, and internal dashboards to track impact and operational efficiency.
  
  
• Provide feedback to Product to surface trends and insights that shape future feature releases or messaging.
  
  

🥽 What We’re Looking For

• 5+ years of experience in SaaS onboarding, customer success, or implementation.
  
  
• 2+ years of experience managing a team of onboarding or customer-facing professionals.
  
  
• Strong understanding of SaaS customer journeys, product adoption principles, and customer education.
  
  
• Operationally excellent: can build repeatable systems, measure performance, and coach to results.
  
  
• Strong communicator in both English and Spanish (C1 English required).
  
  
• Comfortable using tools like Salesforce, Notion, Zoom, Gong, HubSpot, or similar.
  
  
• Must be based in Mexico City and available to work in-office 5 days a week.

We are AI Native

Apollo.io is an AI-native company built on a culture of continuous improvement. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here.

Why You’ll Love Working at Apollo

At Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead.

We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core—we’re all for one, meaning you’ll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.

If you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you. 

Learn more here!