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Staff Service Designer

Remote, United States

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.

About the team:

At Apollo, product design is led by an accomplished team with decades of experience from some of the world’s most influential product organizations — including Atlassian, Google, PayPal, Intuit, Amazon, and Meta. Collectively, we’ve shaped and defined the experiences across category-defining SaaS tools, scaled global systems, and built high-performing teams that elevate the impact and culture of design across organizations.

Our vision is to build the most customer-obsessed, data-driven, and human-centered design organization in SaaS — one that integrates the power of AI to elevate Apollo’s product and set a new standard for go-to-market software design.

 

About the role:

Apollo is hiring a Staff Service Designer to define and scale how our end-to-end experiences come to life across products, systems, and teams. You’ll connect the dots between people, tools, and workflows to design cohesive services that help customers succeed and our teams operate more effectively.

This role blends deep design craft with strategic systems thinking. You’ll partner with product, engineering, operations, and research to shape how Apollo’s ecosystem works together, ensuring every touchpoint feels connected and intentional.

 

Responsibilities:

  • Lead complex, cross-functional service initiatives that span product, operations, support, and business domains.
  • Translate business strategy, metrics, and user insights into a cohesive service vision and roadmap.
  • Cultivate stakeholder alignment through storytelling, facilitation, and shared artifacts such as blueprints, ecosystem maps, and journey maps.
  • Build and maintain service blueprints, journey maps, ecosystem maps, and system diagrams to visualize and communicate service logic and handoffs.
  • Establish success metrics and feedback loops to measure and refine the performance of service experiences.
  • Lead change management around new service models and patterns, influencing adoption and operational readiness.
  • Lead service-level research agendas including user interviews, ethnographic studies, and operational diagnostics.
  • Synthesize insights into actionable service strategies and design opportunities.

Qualifications

  • 8+ years of experience in UX or product design, with at least 3+ years focused on service or systems design.
  • Strong systems thinking with the ability to understand dependencies, handoffs, and feedback loops across teams and products.
  • Expertise with service design artifacts such as journey maps, blueprints, and system diagrams, and collaboration tools like Figma, FigJam, and Miro.
  • Skilled in qualitative and quantitative research and the synthesis of insights into design strategy.
  • Proven experience leading cross-functional initiatives that span digital and operational touchpoints.
  • Excellent facilitation skills and the ability to lead workshops, design sprints, and alignment sessions.
  • Strong visual communication and storytelling skills, able to translate complex systems into clear narratives.
  • Ability to drive alignment and influence across organizational boundaries.
  • Strong change management skills and the ability to gain buy-in for new processes or frameworks.

Bonus

  • Experience in B2B SaaS or enterprise software.
  • Familiarity with GTM, sales, or workflow systems.
  • Exposure to AI-driven or automated service experiences.

The listed Pay Range reflects base salary range, except for sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commission/sales bonus targets and annual base salary for the role. This pay range may be inclusive of several career levels at Apollo and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include equity; company bonus or sales commissions/bonuses; 401(k) plan; at least 10 paid holidays per year, flex PTO, and parental leave; employee assistance program and wellbeing benefits; global travel coverage; life/AD&D/STD/LTD insurance; FSA/HSA and medical, dental, and vision benefits.

Annual Pay Range

$182,750 - $215,000 USD

We are AI Native

Apollo.io is an AI-native company built on a culture of continuous improvement. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here.

Why You’ll Love Working at Apollo

At Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead.

We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core—we’re all for one, meaning you’ll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.

If you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you. 

Learn more here!

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