Senior Cloud Solution Specialist (Azure/M365)

Pour la version française de cette description de poste, veuillez consulter le lien suivant / For the French version of this job description, please refer to the following link:

• Spécialiste sénior en solutions infonuagiques (Azure/M365)

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

This position is for the ITCloud business unit

Servicing Canadian IT professionals and their business customers since 2005, ITCloud.ca is an authorized Canadian Distributor for Microsoft, Acronis, Bitdefender, AvePoint, BitTitan, Letsignit and NinjaOne. Through our partner channel, we provision Canadian businesses with the most powerful corporate cloud solutions for continuity, cybersecurity and productivity. Highly skilled on both the technical and business sides, our team backs up our partners-resellers with technical, sales, marketing and administrative enablement so they can build a successful business while provisioning their client-base through our simple and secure marketplace.

About You

AppDirect is seeking a highly self-motivated Senior Cloud Solution Specialist (Azure/M365) with a passion for providing best in class experience and support to our customers. You will become a key member of the Support Services Team, working closely with your peers, software engineers, and customer success managers to build, deliver and support M365 & Azure service offerings on the AppDirect platform.

What you'll do and how you'll make an impact

• Be a subject matter expert on M365 & Azure products and service offerings: Migrations, Support, Onboarding and architecture;
• You will assist and provide direct technical support to our front-line agents and sometimes to partners, by means of telephone, e-mail or online chat;
• You will produce technical content and source documentation to be leveraged by agents and the training team;
• You will work at establishing, improving and implementing processes for our M365 and Azure service offerings to have a positive impact on operational kpi’s and customer experience;
• You will provide pre- and post-sales support, where you will be responsible for scoping complex migration projects and coordinating the execution.

What we’re looking for

• Extensive knowledge and deep technical competency of Microsoft 365 and Azure offerings. Microsoft & Google certifications are considered an asset; 
• Good understanding of Cloud Computing: Azure, IAAS & knowledge of network architecture: switches, routers, firewalls;
• Strong troubleshooting skills & ability to break down complex technical problems into actionable steps and drive cross-functionally to execute and deliver;
• Analytical and detail oriented approach to your work, while also being quick to act and results driven;
• Successful experience in providing best in class technical support to various customers across different environments;
• Strong written and verbal communication skills;
• Experience in Powershell;
• Fully Bilingual in English and French is considered an asset.