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Career Manager (Professional Services)

McLean, Virginia

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.

 

As a Career manager, you will make a meaningful impact on our Professional Services team, guiding Consultants’ careers while strengthening operational excellence within Customer Success. Career Managers partners closely with Regional Leaders to develop their consulting teams and collaborates with engagement managers to enhance the end-to-end consultant experience, including onboarding, professional development, performance management, and other key people processes.

This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 4 - 5 days per week to foster that culture, ensure we thrive through shared ideas and teamwork, and maximize opportunities to connect with the exceptional people across Appian. While working in-person with our team is our main priority, we also believe the office environment enables more opportunities to celebrate wins, collaborate effectively, and build strong relationships across teams.

To be successful in this role, you will:

  • Oversee and continuously improve systems and processes that support talent development, evaluation, feedback, and retention.
  • Partner with top consultants to develop consulting career development frameworks.
  • Contribute and enhance performance management processes, including feedback cycles, performance reviews, and promotion calibrations, in collaboration with Project Engagement Managers and Technical Advisors.
  • Work closely with Customer Success global leaders to align talent development and retention initiatives with regional business objectives.
  • Ensure career aspirations and business needs are aligned in support of consultants’ professional growth, skill development, and career progression.
  • Serve as a trusted resource to consultants, fostering ongoing conversations around career growth and performance.
  • Guide consultants through their learning and development journey, advising on training, skill-building, and engagement opportunities to advance their careers.
  • Connect consultants with the most appropriate advisors to support their career ambitions.
  • Drive strong engagement through frequent consultant interaction and alignment with key internal stakeholders.
  • Support internal operational processes (e.g., feedback tracking, timesheets, compliance) to ensure efficiency without disrupting client-facing responsibilities.
  • You’re a people person, capable of providing proactive 1-on-1 counsel to 50 consultants, promoting a positive and productive work environment.

Basic qualifications:

  • You have a bachelor’s degree in Human Resources, Business Administration, Psychology, Organization Development, or a related field.
  • 5-7 years of experience in Human Resources, Talent Management, or Career Counseling within a consulting or professional services environment.
  • You have proven experience in managing a pool of resources in a consulting and professional services organization.
  • Ability to strategically align workforce capability development with short- and long-term business objectives.
  • Proven ability to develop talent in a way that directly supports business performance and growth.

Preferred experience: 

  • Detail-oriented, highly organized, and excel at setting up meetings, tracking goals, and managing processes.
  • You’re adept at navigating challenging situations and driving conversations toward resolution.
  • Facilitative working style; you excel working in a place characterized by ambiguity and unknowns. You lead with questions, not only answers.
  • Passion for continuous improvement.
  • Possess humility and continual drive for learning.
  • Collaborative and support others; you do not view the world as a zero-sum game.

Tools and Resources 

  • Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. 
  • Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
  • Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

Benefits

Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.

About Appian

Appian provides process automation technology. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We’ve been automating processes for 25 years and understand enterprise operations like no one else. For more information, visit appian.com. [Nasdaq: APPN]

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Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. 

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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