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Web Production Specialist

Boston, Massachusetts

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.

Appian is seeking a Web Production Specialist to help evolve, maintain, and scale our global web presence. This role will be responsible for producing high-impact web experiences, maintaining a healthy and scalable CMS, managing stakeholder intake, and supporting a strong content lifecycle strategy.

This is not just an execution role. The ideal candidate will bring strong web production experience, operational discipline, stakeholder management skills, and a strong understanding of how B2B web experiences support the buyer journey. You will partner closely with Content, Product Marketing, SEO/AEO, Creative, Web Engineering, and regional teams to ensure Appian’s web presence is consistent, modern, optimized, and easy to maintain.

In this role, you will:

  • Own the end-to-end production and launch of high-quality web pages optimized for a B2B buyer journey.
  • Partner with Content and Product Marketing teams to ensure web content is engaging, accessible, accurate, and aligned with company strategy.
  • Partner with SEO/AEO teams to ensure web content is optimized for organic growth and discoverability.
  • Coordinate with creative agencies and internal creative teams to ensure visual assets are delivered on time and aligned with web standards.
  • Execute and maintain a web content lifecycle process, including regular audits, refreshes, and archiving of outdated content.
  • Support conversion rate optimization efforts on key landing pages through message, layout, and experience testing.
  • Serve as a primary point of contact for internal web requests and manage intake through a clear prioritization framework.
  • Maintain a regular cadence with stakeholders to provide visibility into web production timelines, priorities, and blockers.
  • Lead webpage localization execution, ensuring timely, accurate, and culturally relevant content for international markets.
  • Manage workflows between internal teams and external translation agencies.
  • Maintain the web component library within the CMS and help ensure technical stability, consistency, and scalability.
  • Monitor CMS health and partner with Web Engineering to troubleshoot issues and implement enhancements.
  • Create and maintain CMS documentation, guides, and governance standards.
  • Design and deliver training to enable cross-functional and regional teams to make self-service content updates within a governed framework.

Success in this role will be measured by:

  • Timely and accurate delivery of high-quality web pages and digital experiences.
  • Improved stakeholder intake, prioritization, and visibility across web production requests.
  • Strong CMS health, component governance, and content lifecycle management.
  • Effective collaboration across Content, Product Marketing, SEO/AEO, Creative, Web Engineering, and regional teams.
  • Increased consistency and quality across global and localized web experiences.
  • Improved speed, scalability, and governance of distributed authoring.
  • Contribution to web performance, conversion optimization, and overall buyer journey effectiveness.

Qualifications:

  • 7–10 years of experience in web content management, web production, digital operations, or a related role.
  • Strong experience supporting B2B websites and buyer journey-focused web experiences.
  • Hands-on experience with enterprise CMS platforms such as Adobe Experience Manager, Sitecore, or similar systems.
  • Strong understanding of content lifecycle governance, web production workflows, and CMS best practices.
  • Experience managing stakeholder intake, prioritization, and competing web requests across multiple teams.
  • Familiarity with SEO, AEO, accessibility, localization, CRO, and landing page optimization best practices.
  • Ability to translate technical requirements into clear, actionable guidance for non-technical stakeholders.
  • Strong written and verbal communication skills.
  • Highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-moving environment.
  • Bachelor’s degree in Marketing, Business, Communications, or a related field.

Preferred Qualifications:

  • Experience supporting enterprise SaaS, technology, or B2B software websites.
  • Experience with Adobe Experience Manager or Sitecore.
  • Experience working with design systems, component libraries, and web engineering teams.
  • Experience managing localization workflows and translation agency relationships.
  • Experience building CMS documentation, governance models, and training programs.
  • Experience partnering with SEO/AEO, Web, Creative, Product Marketing, and regional marketing teams.
  • Working knowledge of web analytics, CRO testing, landing page performance, and digital experience optimization.

#LI-MB1

The base salary range represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate’s relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance.

In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. 

Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.

Base Salary Range

$75,000 - $175,000 USD

Tools and Resources 

  • Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. 
  • Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
  • Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

Benefits

Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.

About Appian

Appian provides process automation technology. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We’ve been automating processes for 25 years and understand enterprise operations like no one else. For more information, visit appian.com. [Nasdaq: APPN]

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Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. 

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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