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Global Experience Specialist – Global Alliances & Channels

Chennai, India

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.

 

Global Experience Specialist – Global Alliances & Channels

Empower global partners and drive ecosystem self-sufficiency by orchestrating specialized onboarding and training programs for our premier AI-Powered Process Automation platform.

 

Location: Chennai, India | Work Model: Hybrid

 

About the Team

The Global Alliances and Channels team at Appian is a fast-paced, dynamic organization that plays an integral role in driving Appian's growth globally. We are passionate about driving digital transformation by bringing Appian solutions that provide the speed, agility, and efficiency needed for enterprises to compete and grow. Our team is dedicated to supporting an extraordinary global network, ensuring our partners are fully equipped to build, sell, and deliver Enterprise-Grade Orchestration at scale.

 

The Opportunity

At Appian, our values of Intensity and Excellence define who we are. We set high standards, approach challenges with ambition, and hold ourselves accountable to achieve the best results. As a Global Enablement Support Specialist, you will work closely with our Partner Experience Leader to help drive readiness across our global ecosystem. This role moves beyond standard coordination into a high-impact position where you will analyze performance metrics, manage programmatic workflows, and troubleshoot critical ecosystem resources to ensure our partners can seamlessly solve their customers' biggest challenges.

 

What You’ll Do

  • Partner with the Partner Experience Leader and Partner Sales Enablement team to guide, streamline, and support the global partner onboarding journey.

  • Monitor partner certifications and overall program compliance proactively, ensuring accurate records and baseline readiness.

  • Support the end-to-end rollout of global partner enablement initiatives, assisting theater Alliance leaders with critical logistics, scheduling, and learning material distribution.

  • Troubleshoot partner access challenges regarding portals, learning management systems (LMS), and cloud training environments across global time zones.

  • Analyze enablement metrics and performance indicators, generating structured reports to identify gaps in partner readiness and training.

  • Maintain a centralized repository of enablement content and assets, ensuring all materials remain current and easily discoverable by global partners.

 

Required Qualifications

  • Bachelor's degree in Business Administration, Human Resources, Education, Information Technology, or a related field.

  • 1-3+ years of experience in partner enablement, training coordination, talent development, partner success, or similar B2B corporate support roles.

  • Proven ability navigating and updating learning management systems (LMS), partner portals, and enterprise CRM software like Salesforce.

  • Exceptional verbal and written English communication skills, with a track record of interacting professionally with diverse global stakeholders.

  • Highly organized self-starter who can manage logistics independently while remaining integrated with global theater leaders across multiple time zones.

 

Preferred Qualifications

  • Prior experience within a fast-paced software-as-a-service (SaaS) or enterprise software corporation.

  • Experience with content management systems and tracking technical certifications at scale.

  • We value experience with enterprise platforms such as Salesforce or ServiceNow, as these skills translate well into our Enterprise-Grade Orchestration environment.

 

#PartnerEnablement #TalentDevelopment #GlobalAlliances #SaaS #ProjectManagement

 

Tools and Resources 

  • Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. 
  • Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
  • Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

Benefits

Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.

About Appian

Appian provides AI automation for mission-critical work. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We’ve been automating processes for more than 25 years and understand enterprise operations like no one else. For more information, visit appian.com. [Nasdaq: APPN]

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