Senior UX Manager

Based in San Francisco, Arine is a rapidly growing healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments for their unique and evolving healthcare needs. 

Frequently, medications cause more harm than good. Incorrect drugs and doses costs the US healthcare system over $528 billion in waste, avoidable harm, and hospitalizations each year. Arine is redefining what excellent healthcare looks like by solving these issues through our software platform (SaaS). We combine cutting edge data science, machine learning, AI, and deep clinical expertise to introduce a patient-centric view to medication management, and develop and deliver personalized care plans on a massive scale for patients and their care teams.

Arine is committed to improving the lives and health of complex patients that have an outsized impact on healthcare costs and have traditionally been difficult to identify and address. These patients face numerous challenges including complicated prescribing issues across multiple medications and providers, medication challenges with many chronic diseases, and patient issues with access to care. Backed by leading healthcare investors and collaborating with top healthcare organizations and providers, we deliver recommendations and facilitate clinical interventions that lead to significant, measurable health improvements for patients and cost savings for customers. 

Why is Arine a Great Place to Work?:

Market Opportunity - Arine is backed by leading healthcare investors and was founded to tackle one of the largest healthcare problems today. Non-optimized medications therapies which cost the US 275,000 lives and $528 billion annually.
Dramatic Growth - Arine is managing more than 18 million lives across prominent health plans after only 4 years in the market, and was ranked 236 on the 2024 Inc. 5000 list and was named the 5th fastest-growing company in the AI category.
Outstanding Team and Culture - Our shared mission unites and motivates us to do our best work. We have a relentless passion and commitment to the innovation required to be the market leader in medication intelligence. 
Making a Proven Difference in Healthcare - We are saving patient lives, and enabling individuals to experience improved health outcomes, including significant reductions in hospitalizations and cost of care.

The Role:

Arine is looking for a Senior User Experience Manager to join a strong team of diverse product managers, technologists and clinical professionals in building Arine’s Virtual Pharmacist platform and solutions. This candidate will drive the overall user experience of the platform and will have a direct impact on the product strategy, design and the success of users of our enterprise solutions. 

Our unique solutions deliver unparalleled next level health outcomes for patients and our customers that manage those patients’ care. The Arine platform supports an array of complementary medicine intelligence solutions. Each solution is a launchpad for extending the value we deliver through our ever growing repository of clinical models and workflows. The product management team is responsible for planning and directing that growth to scalably meet the needs of our customers, as well as driving our solutions forward to deliver value in ways our customers have not even thought of yet. The User Experience Manager is a critical part of the product team, focusing on the overall experience and flows that underpin successful patient outcomes, customer success and user satisfaction in the Arine solutions.

What You’ll be Doing:

• Design Strategy: Establishing a clear UX vision, defining design goals, defining the catalog of Arine styles and user patterns, and creating a roadmap for the user experience across our platform solutions
• Interaction Design: Developing user flows, wireframes, prototypes, and mockups to visualize and test design concepts
• Applied Design: Defining graphic design standards to compliment application flows to delight customers
• User Research and Analysis: Conducting user interviews, usability testing, and data analysis to understand user needs, pain points, and behaviors to inform design decisions
• Collaboration: Working closely with product managers, clinical experts, developers, engineers, and other stakeholders to align design decisions with business objectives
• Evangelism: Championing user-centered design principles and advocating for the user's needs throughout the product development process
• Design Systems and Processes: Refining and maintaining an organized end-to-end design system of style specifications, guides, templates, processes and design artifacts to standardize and streamline the product design process for everyone who touches product
• User Perspective: Understanding our users and corresponding personas, and synthesizing customer needs to identify key user flows and define crisp requirements that deliver the right value in an intuitive and efficient manner
• Leadership: Owning UX and building out a UX team including mentoring and coaching of junior UX designers, providing feedback on design work, and assigning tasks to ensure team efficiency

Our Ideal Candidate Possesses:

• A minimum of 5 years experience in user experience, UI design or a related field working directly with software products and services, preferably in the healthcare field
• Expertise in user research methodologies, design thinking, information architecture, interaction design, and usability testing
• Sincere customer empathy with a drive to understand the needs behind their challenges
• Ability to guide front-end developers and design teams, provide constructive feedback, and foster a collaborative environment
• Excellent communication skills to clearly articulate design concepts to both technical and non-technical stakeholders
• Exceptional analytical and conceptual thinking skills with the ability to interpret user data and translate insights into actionable design improvements
• Familiarity with design tools like Figma, Sketch, Adobe XD, and prototyping software
• Able to see and leverage patterns in seemingly diverse use cases and product flows
• Self starter with desire to define and drive product design standards across the company

Nice-to-Haves:

• Ideally a blend of experiences across software design and healthcare technology
• Prior experience in front-end software development and/or software product management
• Understanding or direct experience with AI/Machine Learning concepts and applications
• Experience with startups

Travel and Other Information:

• Ability to commute to our office on Market Street in San Francisco at least 2-3 days/week
• Travel approximately 10% 

Perks:

Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future. You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.

The posted range represents the expected salary for this position and does not include any other potential components of the compensation package, benefits, and perks. Ultimately, the final pay decision will consider factors such as your experience, job level, location, and other relevant job-related criteria. The salary range for this position is: $150,000-180,000/year.

Job Requirements:

• Ability to pass a background check
• Must live in and be eligible to work in the United States

Information Security Roles and Responsibilities:

All staff at Arine are expected to be part of its Information Security Management Program and undergo periodic training on Information Security Awareness and HIPAA guidelines. Each user is responsible to maintain a secure working environment and follow all policies and procedures. Upon hire, each person is assigned and must complete trainings before access is granted for their specific role within Arine.

Arine is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are treated with fairness and respect. We do not discriminate on the basis of race, ethnicity, color, religion, gender, sexual orientation, age, disability, or any other legally protected status. Our hiring decisions and employment practices are based solely on qualifications, merit, and business needs. We encourage individuals from all backgrounds to apply and join us in our mission.

Check our website at https://www.arine.io. This is a unique opportunity to join a growing start-up revolutionizing the healthcare industry!

Job Offers: Arine uses the arine.io domain and email addresses for all official communications. If you received communication from any other domain, please consider it spam. 

Note to Recruitment Agencies: We appreciate your interest in finding talent for Arine, but please be advised that we do not accept unsolicited resumes from recruitment agencies. All resumes submitted to Arine without a prior written agreement in place will be considered property of Arine, and no fee will be paid in the event of a hire. Thank you for your understanding.