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Director of Product Management

San Mateo, CA

The mission of Arkose Labs is to create an online environment where all consumers are protected from online spam and abuse. Recognized by G2 as the 2023 Leader in Bot Detection and Mitigation, with the highest score in customer satisfaction and largest market presence four quarters running, Arkose Labs offers the world's first $1M warranties for credential stuffing and SMS toll fraud. With 20% of our customers being Fortune 500 companies, our AI-powered platform combines powerful risk assessments with dynamic threat response to undermine the strategy of attack, all while improving good user throughput. Headquartered in San Mateo, CA, with employees in London, Costa Rica, Australia, India, and Argentina. Arkose Labs protects enterprises from cybercrime and abuse.

Position Summary

As the Director of Product Management, you will play a pivotal role in leading the development and success of our products. Your strategic vision and leadership will guide the entire product lifecycle, from ideation to launch, while collaborating closely with internal and external stakeholders. Your ability to engage and gain buy-in from stakeholders, coupled with your technical acumen, will be instrumental in delivering high-quality products that drive business growth. Key responsibilities include:

  • End-to-End Product Management: Take charge of the complete concept-to-launch product lifecycle. Develop a deep understanding of customer needs, market trends, and business goals to shape product strategy and drive successful execution.
  • Roadmap Ownership: Define, prioritize, and manage the product roadmap, ensuring that it aligns with company objectives. Incorporate market feedback, user insights, and technical capabilities to deliver a compelling product vision.
  • Stakeholder Engagement: Collaborate with both internal and external stakeholders to secure buy-in for product initiatives. Engage closely with customers, executives, sales teams, and partners to gather feedback and insights that shape the product direction.
  • Engineering Collaboration: Work closely with engineering teams to translate product requirements into actionable development plans. Ensure that roadmap items are well-defined, scoped appropriately, and delivered on time.
  • Leadership: Lead a team of product managers and provide mentorship and guidance to the product management team, fostering a culture of continuous learning and growth.
  • Market Analysis: Conduct thorough market research, competitive analysis, and user feedback collection to identify market trends and opportunities. Use these insights to drive product innovation and differentiation.
  • Release Management:  Collaborate with engineering, quality assurance, and other cross-functional teams to plan and execute product releases. Ensure that products are delivered on schedule and meet quality standards.
  • Performance Monitoring: Define and track key product performance metrics post-launch. Analyze user data, customer feedback, and market trends to make informed decisions for continuous product improvement.

Requirements:

  • Bachelor's degree in Business, Engineering, or a related field. MBA is a plus.
  • Minimum of 10 years of product management experience, with at least 3 years in a leadership role.
  • Familiarity with Cloud Security,  BOT Management, Account Fraud, and Consumer Identity domain
  • Passionate about combating online threats and enhancing digital user experiences.
  • Proven track record of delivering successful products to the market.
  • Strong analytical, organizational, and communication skills.
  • Ability to work in a fast-paced environment and manage multiple projects simultaneously.
  • Experience in leading cross-functional teams.
  • Solid project management skills to coordinate and manage multiple projects simultaneously, ensuring timely delivery. Experience with project management tools like JIRA, Confluence, etc.
  • Proficiency in using data and analytics to inform product decisions and measure success.

Why Arkose Labs?

At Arkose Labs, our technology-driven approach enables us to make a substantial impact in the industry, supported by a robust customer base consisting of global enterprise giants such as Microsoft, Roblox, OpenAI, and more. We’re not just a company; we’re a collaborative ecosystem where you will actively partner with these influential brands, tackling the most demanding technical challenges to safeguard hundreds of millions of users across the globe.

Why do top tech professionals choose Arkose Labs?

  • Cutting-Edge Technology: Our high-efficacy solutions, backed by solid warranties, attract leading, global enterprise clients.
  • Innovation and Excellence: We foster a culture that emphasizes technological innovation and the pursuit of excellence, ensuring a balanced and thriving work environment.
  • Experienced Leadership: Guided by seasoned executives with deep tech expertise and a history of successful growth and equity events.
  • Ideal Size: We’re structured to be agile and adaptable, large enough to provide stability, yet small enough to value your voice and ideas.

Join us in shaping the future of technology. At Arkose Labs, you’re not just an employee; you’re part of a visionary team driving global change

The most recognizable brands in the world select Arkose Labs, including OpenAI, Roblox, Microsoft, Adobe, Expedia, Snapchat, Zilch, and ZipAir.

We value your unique contributions, perspectives, and experiences. Be part of a diverse and high-performing environment that prioritizes collaboration, excellence, and inclusion. We hire the best, focus on their professional development, and offer support for continuing education.

We value:

  • People: first and foremost they are our most valuable resource. Our people are independent thinkers who make data driven decisions and take ownership and accountability in all the things they do.
  • Team Work. We demonstrate respect, trust, integrity, and communicate openly with a positive can do attitude and constructively challenge one another
  • Customer Focus. We empathize with our customers and obsess about solving their problems
  • Execution with precision, professionalism and urgency
  • Security. It’s the lens through which we implement our processes, procedures, and programs

Benefits:

  • Competitive salary + Equity
  • 401k plan 
  • Robust benefits package- 85% medical, dental, vision coverage for employees and 75% for dependents
  • Flexible PTO
  • Life insurance coverage
  • Short and Long Term Disability Insurance paid by the company
  • Generous nationwide parental leave policy
  • Amazing discounts program 
  • Wellbeing package including mental health and gym discounts
  • Flexible working hours to support personal well-being and mental health
  • Employee Assistance Program

Arkose Labs is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Arkose Labs will provide reasonable accommodations for qualified individuals with disabilities.

The anticipated salary range for this position is $220,000 to 250,000. Equity and benefits may be provided as part of the compensation package, depending on the position offered. Not all candidates will be eligible for the upper end of the salary range. The exact salary will ultimately depend on multiple factors, which may include the successful candidate’s skills, experience, and other qualifications as well as the candidate’s location of residence. In addition to base salary, some roles may be eligible for a variable bonus based on a combination of company performance, employee performance, and management discretion.

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