Back to jobs

Capacity Manager

United States

 

 

Lead the Team. Build Capacity. Drive Performance.

Armstrong Transport Group is looking for an experienced Capacity Manager to lead our Capacity team.

You’ll use your transportation knowledge, leadership skills, and understanding of the capacity market to coach and develop Capacity Sales Representatives, drive team performance, and strengthen carrier relationships. You’ll partner closely with Account Management and other internal teams to solve capacity challenges, improve processes, and ensure our teams and carriers have the information, technology, and support they need to deliver outstanding service.

What You’ll Accomplish

  • Lead, coach, and develop Capacity Sales Representatives through ongoing training, feedback, and performance management
  • Build a high-performing team focused on carrier relationships, reliable capacity, and achieving sales targets
  • Monitor team metrics and performance to identify opportunities, address challenges, and drive continuous improvement
  • Partner across teams to create efficient communication and collaboration between Capacity, Account Management, and other internal roles
  • Support the team in negotiating competitive carrier rates while balancing service, margin, and customer expectations
  • Ensure carrier requirements, regulations, and company standards are understood and consistently followed
  • Develop strong market knowledge and stay current on freight trends, capacity conditions, and rate movements
  • Identify and implement time- and cost-saving opportunities that improve team efficiency and the carrier experience
  • Leverage technology, data, and market insights to support informed capacity decisions and keep internal teams and carriers aligned
  • Work directly with carriers and internal partners to proactively resolve challenges and deliver outstanding service to customers

What You’ll Bring

Required Qualifications

  • 5+ years of professional work experience, preferably within transportation, logistics, brokerage, or a related industry
  • 2+ years of proven experience managing and leading a team
  • Experience working with carriers and a strong understanding of transportation operations and communication
  • Demonstrated ability to coach, develop, and hold team members accountable to performance expectations
  • Strong analytical skills with the ability to interpret data, identify trends, and communicate insights to the appropriate teams
  • Ability to manage and prioritize multiple projects, challenges, and competing priorities in a fast-paced, changing environment
  • Strong communication, relationship-building, and problem-solving skills
  • Proficiency in Microsoft Office products

Success Characteristics

We’re looking for someone who is:

  • A strong people leader who enjoys coaching and developing others
  • Results-driven and motivated by team performance
  • Collaborative and relationship-focused
  • Analytical and comfortable using data to make decisions
  • Proactive in identifying problems and finding solutions
  • Adaptable and resilient in a fast-moving environment
  • Curious about the transportation industry and motivated to stay ahead of market trends
  • A clear and confident communicator who can build trust across teams and with carrier partners

Why Armstrong?

Leadership That Matters

Develop and lead a team that plays a critical role in securing reliable capacity and delivering exceptional service to Armstrong customers.

Make an Impact

Help shape the performance, processes, and future direction of the Capacity team while identifying opportunities to make the business more efficient.

A Nationwide Platform

Work within an established transportation organization supporting more than 150 independent agent offices, backed by technology, carrier data, and a broad freight network.

Recognized Culture

Armstrong has been recognized as a U.S. Best Managed Company and a Top Workplace.

Benefits

Armstrong offers a comprehensive benefits package, including:

  • Medical, dental, and vision coverage
  • Flexible Spending Account (FSA) and Health Savings Account (HSA) options
  • Paid Time Off (PTO)
  • Short- and long-term disability coverage
  • 401(k) with up to a 3.5% company match

Benefits are effective on the first day of the month following your hire date.

 

Create a Job Alert

Interested in building your career at Armstrong Transport Group? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Armstrong Transport Group’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...