Human Resources Operations Specialist

Human Resources Operations Specialist

Location: New York (Hybrid – 3 days per week in the office)
Reports to: Operations Manager
Job Type: Full-time

About Artefact

Artefact is a new generation of data service provider, specialising in data consulting and data-driven digital marketing, dedicated to transforming data into business impact across the entire value chain of organisations. We are proud to say we’re enjoying skyrocketing growth.

Our broad range of data-driven solutions in digital marketing and data consulting are designed to meet our clients’ specific needs, always conceived with a business-centric approach and delivered with tangible results. Our data-driven services are built upon the deep AI expertise we’ve acquired with our 1000+ client base around the globe. 

Our rapidly growing team of 2000+ experts across 23 offices worldwide brings together state-of-the-art technologies, lean AI methodologies, and a culture of excellence to accelerate digital transformation for over 1000 clients.

The Role

As Human Resources Operations Specialist, you will play a pivotal role in the success of Artefact US by attracting, hiring, and supporting top talent, while helping to create a dynamic, inclusive, and high-performing culture. This hybrid role blends recruitment and resourcing with broader HR generalist responsibilities and is central to our growth and employee experience.

Key Responsibilities

Talent Acquisition & Recruitment

• Manage end-to-end recruitment for junior to mid-level roles, ensuring an excellent candidate experience.
• Partner with hiring managers to proactively build strong talent pipelines in alignment with business strategy and headcount plans.
• Manage advertising, screening, interviewing, and offer stages.
• Be the point person for interview coordination, ensuring schedules run smoothly and candidates feel valued.
• Support the hiring process with posting roles, reviewing applications, and collaborating with hiring teams.
• Lead employer branding initiatives via social media, events, and our careers platform.
• Represent the company brand with professionalism and warmth, ensuring a top-notch candidate journey.
• Track recruitment metrics and generate insights (time to hire, role fill rates, pipeline health, etc.).

Resourcing & Workforce Planning

• Own the resourcing process: track resourcing requests, manage Artefact’s internal resourcing system, and ensure project teams are optimally staffed.
• Partner with project managers and leadership to align the right people with the right projects, balancing skills, availability, and timelines.
• Maintain clear, accurate staffing trackers that help leadership make smart resourcing decisions.
• Monitor team utilisation, future project pipelines, and bench availability.
• Anticipate upcoming needs and flag potential resourcing gaps or excess availability.
• Keep key stakeholders informed of current and forecasted resourcing needs.
• Manage associate contractor engagement, including sourcing, contracting, onboarding, and offboarding.

Onboarding & Offboarding

• Design welcoming, structured onboarding experiences that set new hires up for success.
• Coordinate logistics: from equipment and systems access to team introductions and training sessions.
• Support smooth offboarding with attention to compliance, knowledge transfer, and employee experience.

Training & Development Support

• Track training programs and certifications, ensuring employees are equipped with the skills they need.
• Help plan and organize learning sessions, workshops, and internal knowledge-sharing.
• Act as a connector between employees and development opportunities.

HR Operations & Employee Support

• Serve as the main point of contact for day-to-day HR matters, providing guidance to managers and employees across the business.
• Manage and coordinate the performance appraisal process, including timelines, documentation, and follow-ups.
• Support employee benefits by liaising with providers and ensuring employees are well-informed and supported.
• Support and advise on employee relations (ER) cases, including absence management, informal grievances, and performance matters, escalating when needed.
• Assist in updating and implementing HR policies, ensuring alignment with current employment law and best practice.
• Maintain accurate employee data and HR records across systems.
• Prepare HR reports and metrics that inform leadership decisions.
• Support compliance with company policies, labor laws, and best practices.

Talent & Stakeholder Engagement

• Partner with key business stakeholders to ensure people processes align with company needs and culture.
• Contribute to initiatives that improve employee engagement, wellbeing, happiness, and D&I communications, initiatives and activities.
• Keep informed on industry and employment trends and recommend process improvements.

Skills and Experience Required

• Bachelor’s degree in HR, Business Administration, or a related field.
• Minimum 2-3 years of experience, ideally within a technology, digital, agency, or creative environment.
• Proven experience in recruitment, particularly for digital marketing and/or technology roles.
• Strong understanding of resourcing and workforce planning.
• Excellent project management skills and ability to work at pace with a high level of accuracy.
• Proactive and self-motivated with strong organisational and problem-solving skills.
• Excellent communication and interpersonal skills; able to build credibility across all levels.
• High level of discretion, integrity, and professionalism.

Why Join Artefact?

• A dynamic, inclusive, and fast-paced working environment.
• Meaningful opportunities for professional development and career growth.
• Competitive salary and performance bonus.
• Flexible hybrid working with 2-3 office days per week.
• Join a talented, ambitious team focused on cutting-edge data and digital transformation.