New

IT Support Specialist

Boulder, Colorado

About Ascend 

Ascend Analytics’ climate technology software and services provide critical insights to power the energy transition. The company’s products enhance critical power supply decisions from short-term operating strategies to long-term investment and resource planning. Ascend’s solutions serve as the core analytic infrastructure for electric utilities, independent power producers, electric retailers, and financiers of energy infrastructure. To learn more about Ascend, please visit us at www.ascendanalytics.com.   

Your Impact at Ascend Analytics 

 

IT Support Specialist – Full-Time, On-Site (Boulder, CO)

Ascend is seeking a skilled and motivated IT Support Specialist to support daily operations for both local and remote employees. This role involves providing direct technical support for individual workstations in a Windows and Microsoft Office environment, as well as resolving a variety of IT help desk issues.

We’re looking for someone who thrives in a fast-paced setting, can juggle multiple priorities, and is comfortable taking ownership of both daily support tasks and long-term projects. This is a full-time, on-site role based in our Boulder office.

Key Responsibilities

  • Provide first-level technical support by responding to all new IT help desk tickets on the same day they are submitted.

  • Assist with new hire onboarding, including account setup and training on PC applications and systems.

  • Configure, deploy, and maintain Windows laptops for employees.

  • Diagnose and resolve hardware and software issues related to PCs and peripherals.

  • Maintain accurate inventory of all devices and manage remote system updates using REFTAB.

  • Participate in project work by defining tasks, estimating timelines, and executing responsibilities.

  • Perform software and operating system upgrades as required.

  • Troubleshoot complex technical issues using industry best practices to ensure timely resolution.

  • Monitor and respond to support emails (e.g., Entara support inbox) as time allows.

  • Maintain the IT ticketing system, including knowledge base documentation and system maintenance logs.

  • Prepare and configure laptops for employees, ensuring correct deployment and functionality.

  • Assist with the setup and maintenance of business networking equipment and infrastructure, including tasks such as IP subnetting, cable management, and Wi-Fi troubleshooting.

  • Oversee the IT training portal to ensure all employees complete onboarding and ongoing training requirements.

  • Perform additional duties as assigned by the direct manager.

Required Qualifications

  • Bachelor's degree in Information Technology, Information Science, or a related field, or an equivalent combination of education and relevant experience.

  • At least 2 years of full-time IT support experience or a post-secondary certificate in a related program.

  • Hands-on experience with Microsoft Windows 10/11 and Microsoft Office suite.

  • Familiarity with the Microsoft 365 Admin Portal, including Dynamics CRM.

  • Strong experience working within a standardized ticketing system and documenting resolutions.

  • Excellent technical writing skills for creating user-facing documentation and guides.

  • Ability to follow established methodologies while continuously identifying opportunities for process improvement.

  • Strong customer service orientation with the ability to interact professionally across all levels of the organization.

  • Proven ability to prioritize, take initiative, and problem-solve independently in a fast-paced environment.

  • Excellent written and verbal communication skills with strong attention to detail.

  • Ability to work effectively both independently and as part of a collaborative team.

  • High level of personal integrity, professionalism, and reliability.

 

 Preferred Qualifications 

  • Motivation to work in the renewable energy space 

 Compensation: $65,000 - $85,000 

Negotiable based on qualifications and experience. Ascend highly values our employees and often pays above industry average.  

We offer flexible work hours in a relaxed environment with opportunities for advancement and excellent benefits, including medical, dental, vision, short- and long-term disability, parental leave, dependent care spending account, and a 401k plan.   

We celebrate diversity and are committed to creating an inclusive environment for all employees. Ascend Analytics is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information or other applicable legally protected characteristics.    

Ascend Analytics is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at recruiting@ascendanalytics.com 

 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter*

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Ascend Analytics’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.