Program Administrative Assistant
Aspire Health Alliance recognizes that attracting and retaining exceptional staff is the key to providing excellent care for our clients. Whether a staff member is providing direct care to those we serve or working on the administrative end supporting the services we are proud to provide, each person’s contribution is highly valued.
Our mission, vision and values are supported by organizational culture guiding the work for every staff member: We are one compassionate, accountable community.
Working at Aspire Health Alliance can provide enormous job satisfaction. Your contribution is serving to help fulfill a mission, vision and values that support our belief that mental health is the foundation of a person’s overall health and we work to foster an environment that is safe and supportive and free of judgement or prejudice around mental health. In addition, Aspire Health Alliance offers a competitive package of compensation and benefits.
Join our team of passionate, dedicated professionals who make a lasting difference in the lives of children and families!
This position is a split position between Step One Early Intervention and In-Home Therapy, with 60% of time allocated to Step One and 40% of time allocated to In-Home Therapy. Under the direction of the Director of Clinic Administrative Services, is responsible for programmatic support to the Step One and In-Home Therapy teams.
The Program Administrative Assistant has the responsibility for...
- Answering the phone, includes taking referral information, client questions and requests for scheduling.
- Calling families to schedule initial intakes, obtain insurance information; other phone calls to referral sources and DCF, as necessary.
- Accurate data entry of referral information and exports to create new client records in EICS (DPH system).
- Accurate data Entry of evaluation and IFSP data into TBR, including verification that TBR information accurately uploads into the DPH Client System.
- Processing of intake packets, including mailing releases for medical records.
- Processing of initial evaluations, including data entry and notification of referral sources and pediatrician.
- Processing of annual, 6 month review, and exit evaluation packets, including mailing of releases and information to pediatricians.
- In coordination with the billing and intake departments, monitors and communicates changes to insurance eligibility status and changes to insurance authorization status to clinical staff, billing staff, intake staff, and program leadership.
- Coordinates and obtains insurance authorizations and, as needed, supplies continuing care forms to clinical staff. Consulting with the clinical staff, medical staff, and program leadership as needed.
- Enters authorization for services into Avatar.
- Reviews insurance status with clients and, when necessary, uploads a copy of the client’s insurance card to the client's Avatar chart. Coordinates insurance updates for clients, sending information to the intake department to be updated in the Avatar system.
- Answers questions related to billing and insurance.
- Reviews with Director of Clinic Administrative Services or designee lapses in insurance coverage, services unable to obtain authorization.
- Responds to billing department and intake inquiries.
- Ensures that all clinical and legal information and documentation is filed/scanned in client charts within one business day.
Requirements:
- 1-2 years office experience with demonstrated effective communication skills and proven organizational and interpersonal skills preferred.
- Basic understanding of insurance requirements.
- Computer literacy and adaptability; ability to learn the TBR and DPH Client Systems
- Telephone experience required.
- Understanding of filing system.
- Be detailed oriented and well organized.
- Ability to gain a solid understanding of program’s mission and services.
- Ability to work as part of a team.
- Good typing skills
Compensation is based on candidate experience, qualifications, and certifications and licenses. Annual ranges listed are based on a full-time, 40 hours per week position.
Salary Range
$22.40 - $25.25 USD
Aspire Health Alliance is committed to and passionate about diversity, equity, and inclusion. We celebrate, support, and promote diversity of thought, culture, and backgrounds. As an employer committed to equal opportunity, we base all employment decisions on each individual’s capabilities and qualifications, without regard to race, color, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, veteran status, genetics, or any other protected characteristic. Aspire Health Alliance strives to fully reflect the clients and communities we serve and believes that a diversity of interests and cultures leads to a stronger and more innovative organization.
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