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Senior Software Engineer, Infrastructure

United States
Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.
 
Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.
 
With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), and Inc.’s Best Workplaces.

About the Role
Our Platform Infrastructure team is the backbone of everything we do at Attentive, providing a resilient and cost-effective platform that seamlessly handles billions of events from over 8,000 customers daily. We own everything from compute, persistence, and networking to observability and deployments. Joining our team offers a high-growth career opportunity to collaborate with some of the world’s most talented engineers in a high-performance, high-impact culture

We’re looking for a collaborative, self-motivated, and highly driven Software Engineer to join our Compute and Network team. Our team provides the compute and networking platform with reusable, opinionated cloud components and tools that follow well-defined patterns and opinionated interfaces. This gives engineering teams across Attentive safe, reliable leverage through strong guardrails and a stable underlying infrastructure. We are responsible for building and operating the core compute and networking infrastructure that underpins Attentive’s microservices architecture
 
Our platform is built on AWS and cloud-native technologies such as Kubernetes and its ecosystem, Istio, ArgoCD, Terraform-based Infrastructure as Code, and Cloudflare at the edge.

What You’ll Accomplish

  • Design, develop, and operate software that powers Attentive’s compute and networking platform, enabling automation, reliability, and scale
  • Analyze, troubleshoot, and resolve complex compute, networking, and platform infrastructure issues
  • Orchestrate and operate Kubernetes infrastructure across multiple networks and AWS accounts
  • Own our Infrastructure-as-Code orchestration that enables engineering teams to consume AWS services through automation and self-serve capabilities
  • Develop automation workflows and tooling that improve team efficiency and reduce operational overhead
  • Analyze and improve the efficiency, scalability, reliability, and stability of core system resources
  • Partner with other teams and business stakeholders to deliver business initiatives
  • Provide technical leadership by initiating impactful discussions, shaping design decisions, influencing best practices, and driving initiatives to completion with strong ownership
  • Collaborate with partner teams on large-scope engineering projects and facilitate alignment across teams on outcomes, priorities and timelines

Your Expertise

  • You have been working in the areas of Platform Engineering / Site Reliability Engineering / DevOps / Infrastructure for a while, and have a strong understanding of best practices
  • You have collaborated effectively across engineering teams, communicate clearly, and drive alignment on technical decisions
  • You have demonstrated ownership and accountability in designing, building, and operating critical systems
  • You have experience building infrastructure in a microservices architecture
  • You have a background in software development and are passionate about bringing that experience to bear on the world of infrastructure
  • You have strong experience with Infrastructure-as-Code and a preference for building self-serve cloud platforms
  • You understand the importance of CI/CD in building high-performing teams and have worked with tools like Jenkins, CircleCI, and ArgoCD
  • You are passionate about observability and worked with tools such as Datadog, Prometheus, Splunk or similar
  • You are very familiar with containers and container orchestration and have direct experience with vanilla Docker as well as Kubernetes as both a user and as an administrator
  • You have a strong understanding of networking fundamentals and can troubleshoot or design solutions across OSI layers (L3–L7)
  • You are committed to mentorship and continuous learning—willing to coach others while receiving feedback openly and using it to grow

What We Use

  • Our infrastructure runs primarily in Kubernetes hosted in AWS’s EKS
  • Infrastructure tooling includes Istio, Datadog, Terraform, CloudFlare, and Helm
  • Our backend is Java / Spring Boot microservices, built with Gradle, coupled with things like DynamoDB, AirFlow, Postgres, and Redis, hosted via AWS
  • Our frontend is built with React and TypeScript, and uses best practices like GraphQL, Storybook, Radix UI, Vite, esbuild, and Playwright
  • Our automation is driven by custom and open source machine learning models, lots of data and built with Python, Metaflow, HuggingFace 🤗, PyTorch, TensorFlow, and Pandas

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

  • The US base salary range for this full-time position is $144,840 - $210,000 annually + equity + benefits
  • Our salary ranges are determined by role, level and location

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Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success
 
Learn more about AWAKE, Attentive’s collective of employee resource groups.
 
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
 
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know. 

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Our company values diversity. To ensure that we comply with reporting requirements and to learn more about how we can increase diversity in our candidate pool, we invite you to voluntarily provide demographic information in a confidential survey at the end of this application. Providing this information is optional. It will not be accessible or used in the hiring process, and has no effect on your opportunity for employment.

 

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