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Senior Implementation Consultant

United States
Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights.
 
Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers.
 
With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index!

About the Role

As a Senior Implementation Consultant, you will serve as a strategic partner to enterprise customers implementing Attentive’s multi-channel marketing platform — spanning SMS, RCS, email, and push. You will lead complex onboarding engagements, ensuring customers successfully adopt and operationalize Attentive across their full customer engagement ecosystem.

This role sits within our Customer Solutions organization and focuses on driving implementation excellence for large enterprise brands. You will own end-to-end project delivery for sophisticated customers with complex tech stacks, multiple stakeholders, and evolving business requirements.

You will partner with Solutions Architecture and collaborate closely with Engineering, Sales, Product, Marketing, Deliverability to deliver seamless scalable implementations that unlock long-term customer value. This role requires strong project management expertise, cross-functional leadership, and deep knowledge of multi-channel marketing technology.

What You’ll Accomplish

  • Lead end-to-end implementation of Attentive’s multi-channel solutions (SMS, RCS, email, push) for enterprise customers
  • Own project management for complex deployments, migrations, and channel expansions across sophisticated marketing ecosystems
  • Develop and execute comprehensive launch strategies aligned to customer business goals and success metrics
  • Manage multiple concurrent workstreams, stakeholders, and timelines to ensure on-time, high-quality delivery
  • Navigate and integrate complex tech stacks including ESPs, CDPs, ecommerce platforms, CRM systems, and data warehouses
  • Partner with Sales Engineers, Solutions Architects, Customer Success Managers, Deliverability experts, and Account Executives to deliver a best-in-class onboarding experience
  • Provide executive-ready status updates and communicate risks, milestones, and outcomes clearly to stakeholders
  • Translate customer feedback into actionable product insights and collaborate with Product and Product Marketing to inform roadmap priorities
  • Contribute to the development of scalable implementation processes and best practices across channels

Your Expertise

  • 4–6+ years of experience in a client-facing technical role (Implementation Consultant, Solutions Architect, Sales Engineer, Technical Program Manager, Technical Account Managers, or similar)
  • Demonstrated success managing complex enterprise implementations with multiple stakeholders and cross-functional dependencies
  • Strong, hands-on project management experience delivering large-scale technical deployments
  • Experience working within multi-channel marketing ecosystems (SMS, RCS, email, push, CDPs, ESPs, marketing automation platforms)
  • Experience managing platform migrations (ESP, messaging, CDP, or cross-channel implementations)
  • Ability to navigate sophisticated technical environments and data integrations
  • Strong communication and executive presence when engaging senior stakeholders
  • Highly organized and detail-oriented in fast-paced, evolving environments
  • Strategic mindset with the ability to connect technical implementation to measurable business outcomes
  • Passion for building scalable processes and bringing innovative marketing technology to market

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

  • The US base salary range for this full-time position is $110,000 - $135,000 annually + commission + equity + benefits
  • Our salary ranges are determined by role, level and location

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Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success
 
Learn more about AWAKE, Attentive’s collective of employee resource groups.
 
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
 
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know. 

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