New

Senior Product Designer, Growth

Austin, TX

 

About us

At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

Win as One. Delight Customers. Deliver Great Outcomes. 

About the role

The Senior Product Designer performs user research, creates mockups and prototypes, conducts product experiments, pairs user research with quantitative data to drive design solutions, creates detailed specifications and guidelines for handoff to developers, and works as a member of a cross-functional team to deliver concepts through to production, ensuring their success. 

Primary Objectives:

  1. Play a leading role in product experimentation and support product-led growth initiatives.
  2. Conduct customer research to validate ideas and locate new problems to solve.
  3. Design features and improvements to Auctane products, including ShipStation, Stamps.com, ShipStation API. 
  4. Generate design documentation that supports the maintenance of the product and serves as a guide to understanding it.
  5. Evangelize design and design-thinking across the company, to build a culture of problem-solving and raise the bar of product excellence.

This position is hybrid (3 days per week in office) and is located in Austin, TX. 

About the team

The Product Design team is key in translating strategic objectives into actionable plans and designs for developers to execute on.  The Senior Product Designer is instrumental in guiding product solutions and advocating for a design-driven culture.

What will you be doing?

  • Design features and improvements to Auctane products, including ShipStation, Stamps.com, and ShipStation API. 
    • Oversee a feature or project's creative process from start to finish
    • Design mockups and prototypes to validate ideas with stakeholders and customers
    • Research and test the impact of a new feature or product update using metrics and analytics
    • Work closely alongside developers to ensure implementation is consistent with mockups 
    • Ensure the continued success of designs through production by tracking the design KPIs
  • Generate design documentation that supports the maintenance of the product and serves as a guide to understanding it.
    • Translate ideas and concepts into user and product documentation: task flow diagrams, and functional design specifications.
    • Present concepts to the company during new hire onboarding as well as during company meetings.
  • Evangelize design and design-thinking across the company, to build a culture of problem-solving and raise the bar of product excellence.
    • Work with Product Managers to understand and dissect challenges, and execute company strategy
    • Work with stakeholders to translate strategy into product improvements that benefit from design thinking
    • Mentor junior designers by providing thoughtful and constructive feedback during design reviews
  • Conduct customer research to validate ideas and locate new problems to solve.
    • Contact users and conduct interviews to gain insight into Auctane product (ShipStation, Stamps, ShipEngine) use, and apply user knowledge to inform your designs
    • Interact with customers regularly via support center, phone calls, and contextual inquiries to internalize their points of view and pain points
    • Review user interactions using analytics and reporting tools to see how users are interacting with the product
  • Play a leading role in product experimentation and support product-led growth initiatives.
    • Design and configure experiments, including hypothesis setup, targeting, and test variations.
    • Manage the experimentation workflow end-to-end, from launch through monitoring, ensuring accurate data collection and minimal disruption to users.
    • Analyze and report on results, translating findings into actionable product and design recommendations.

What are we looking for?

  • Bachelor’s degree in design or related field
  • Experience as a product designer or UX/UI designer at a Saas company or product design firm
  • Experience conducting or leading research initiatives and experiments
  • Training in User Experience, User Interface, and Interaction Design
  • Strong Visual UI design skills

What will make you stand out?

  • Previous experience within the eCommerce or Shipping software industry
  • Previous experience driving in-product experimentation
  • Previous experience with user behaviour analytics, analysis, and reporting

The Tech

  • Figma 
  • Optimizely or similar experimentation platform
  • Usertesting.com or other testing/prototyping tools
  • Looker or similar
  • Pendo or similar
  • Google Suite
  • Zoom
  • Slack

What do we offer?

  • 🏠 We are a hybrid company. All team members at Auctane in Austin come into the office Tuesdays, Wednesdays and Thursdays.
  • 🛬Take the reins of your time off with our Flex Time Off policy – because work-life balance should always be in your hands!
  • 🌅 We offer 12 paid holidays for all of our US employees!
  • 💰401k employer matching program – because your future deserves a friendly boost!
  • ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.
  • 🏟️ Company events, we work hard, play hard! We do our best every day, even at our regular team-building events.
  • 🏢 Attractive office space in the heart of central Austin, Texas (free drinks, snacks…).
  • 🍽Indulge in weekly catered lunches at our office – a delicious perk to fuel your work.
  • 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans. 
  • 🏋🏾‍♀️Fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc.
  • 🧠Employee Assistance Program. We offer up to 8 free mental health sessions. 
  • 💪🏽We offer gym discounts to help you stay fit and healthy!
  • 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way. 
  • 🔗 Employee Referral Program! We reward employees helping us find top talent!
  • 💜 An inclusive, casual and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

  • Sit for prolonged periods of time
  • Utilize wrist and hands for a prolonged period of time
  • Walk short distances
  • Stand for short periods
  • Speaking and conversing with others
  • Lift up to 25lbs without assistance up to chest height

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