IT Team Lead

About the role

We’re looking for a hands-on IT Team Lead to own and grow our internal IT function. You’ll lead a small team responsible for internal IT end-to-end across both operations and systems, helping keep employees productive, equipped, and supported throughout their time at the company.

This is a leadership role with real operational ownership. You’ll drive how internal IT services are delivered, improve the tools and processes behind them, and stay close enough to the work to step in on complex or high-priority issues when needed. Your scope will include employee lifecycle support, end-user support, hardware and software management, access coordination, workplace technology, internal IT systems, and keeping IT processes effective, well-documented, and audit-ready.

What you will do

• Lead, develop, and grow the IT team. Set priorities, distribute work, and maintain high service quality across the full scope of internal IT.
  
  
• Own core IT processes: onboarding and offboarding, end-user support, hardware and software provisioning, license administration, and access coordination.
  
  
• Manage the corporate device and software lifecycle — inventory planning, procurement follow-up, renewals, returns, and optimization of hardware and SaaS usage.
  
  
• Partner with HR, Security, Workplace, Finance, and other stakeholders on employee lifecycle workflows, access processes, office IT, and audit-readiness in IT-owned domains.
  
  
• Identify bottlenecks, risks, and scaling gaps. Drive improvements in workflows, tooling, automation, documentation, and team structure — while staying hands-on in complex cases.

What you will need

• 5+ years in IT operations or a broad internal IT function, including experience leading a team.
  
  
• Strong hands-on background in end-user support, endpoint management, and day-to-day IT operations.
  
  
• Solid understanding of identity and access management, SaaS administration, asset management, and employee lifecycle processes.
  
  
• Experience working cross-functionally with HR, Security, Finance, Procurement, and other stakeholders in a growing company.
  
  
  

Nice to have

• Experience leading IT in a fast-growing startup or product company.
  
  
• Experience with MDM platforms (Jamf, Intune, or similar) and Google Workspace administration.
  
  
• Experience supporting audit or compliance readiness in operational IT domains.
  
  
• Scripting or automation skills (Bash, Python, or low-code workflow tools).
  
  
• Experience designing team processes, role distribution, or rotational support models.

Candidates are required to be authorized to work in the U.S. The employer is not offering relocation sponsorship, and remote work options are not available.