Lead UX Researcher (m/f/d)

Purpose of position:  

Are you excited about strategic research and shaping something new?
We're looking for a Lead UX Researcher to define user research at Awin and have a tangible impact on creating excellence in customer experience.

You'll be free to take charge of research and help set how we do things. Working closely with our Product and Design teams, you'll influence how we create our products, ensuring we design based on real insights and needs.

Our team is a bunch of lovely, smart and dedicated humans. And we offer some great benefits too!

Key Tasks:

• Defining and implementing user research process and methodologies at Awin
• Developing comprehensive user research strategies to guide our research initiatives
• Planning and conducting user research studies, including user interviews, usability testing, surveys, interviews, and more
• Promoting a culture of user-centricity and insight-driven decision-making across the company
• Educating teams on the value and principles of UX research
• Analysing and synthesizing research data to provide actionable insights
• Creating and delivering research reports and presentations to stakeholders
• Advocating for the importance of user research within the organization
• Leading the research team: providing line management, coaching, regular feedback, and clear development pathways
• Collaborating and building relationships with other customer facing teams to build regular feedback loops and centralize the voice of the customer
• Developing, owning and managing research documentation and repositories
  
  
  

Skills and expertise:

• At least 3 years of experience in a Senior/Lead UX Researcher role, with a proven track record of leading and managing strategic UX research projects
• Experience in setting up and running a user research function within a tech company
• Proficiency in a wide range of UX research methodologies and tools, such as usability testing, user interviews, surveys, and analytics
• Very strong understanding of UX processes
• Experience working in cross-functional teams and collaborating with product managers and designers
• Strong communication and presentation skills to effectively convey research findings and insights to non-technical stakeholders
• Leadership skills with the ability to inspire and guide teams toward a user-centric mindset
• Adaptability and openness to change, as the role involves establishing new processes and methodologies

Our Offer:  

• Flexi-Week and Work-Life Balance: We prioritize your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction on your annual holiday allowance. We also offer a variety of different paid special leaves.  
• Flexi-Office: Do you prefer to work from our cool office, from home, or in a completely different environment? With us, the choice is yours. We offer the flexibility to work wherever you want within our Awin locations.    
• Welfare: We provide you with a life assurance, travel insurance and private health insurance that covers several types of health, vision, and dental treatments. Furthermore, you can take advantage of our Cycle to Work Scheme or Season Ticket Loan. 
• Health & Well Being: With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being.  
• Development: We’ve built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development. You can also improve your English skills by participating in our local language course. 
• Remote Working: You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.    
• Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program and show your appreciation for colleagues who have gone the extra mile to support you.  

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.  

Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities.  

Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships is diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.  

Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.