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Senior IT Operations Engineer

Commercial Point, OH

Who We Are

Babylist is the leading registry, e-commerce, and content platform for growing families. More than 9 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, trusted guidance, and expert product recommendations for new parents and the people who love them. What began as a universal registry has grown into a full ecosystem for new parents, including the Babylist Shop, Babylist Health, and a flagship showroom in Los Angeles. Hundreds of brands in baby and beyond partner with Babylist to engage meaningfully with families during one of life’s most important transitions. With over $1 billion in annual GMV, and more than $500 million in 2024 revenue, Babylist is reshaping the $320 billion baby product industry. We’re helping parents feel confident, connected, and cared for at every step. As we build the generational brand in baby, our mission remains simple: to connect growing families with everything they need to thrive.To learn more, visit www.babylist.com.

Our Ways of Working

Our Fulfillment Center team works on-site to support our physical operations and plays a vital role in delivering the Babylist experience. For this role, the individual must be based in or willing to relocate to the Columbus area and will be required to work onsite at our Fulfillment Center at least three days per week.

Our partner teams are distributed remotely across the U.S., Canada, and Mexico. To foster strong relationships, we meet in person at least twice a year—once as a company and once within our departments. Whether in person or remote, we show up consistently, stay focused on our purpose, and deliver results—together, from anywhere.

What the Role Is

Babylist is looking for a Senior IT Operations Engineer to support our fulfillment center in Commercial Point, Ohio. In this role, you’ll lead the design, implementation, and ongoing support of critical IT systems and infrastructure that keep warehouse operations running smoothly. You’ll ensure network and device uptime, support physical security systems, manage local inventory, and collaborate with remote teams to maintain compliance, automation, and system reliability. You’ll also be a mentor, problem-solver, and hands-on technical expert in a fast-paced, high-volume environment.

Who You Are

  • 7+ years of experience in IT engineering, support, or operations—preferably within logistics, warehousing, or manufacturing environments
  • Skilled in managing IT infrastructure including network equipment, printers, scanners, access control systems, and cameras
  • Strong knowledge of:

    • Windows and Mac endpoints (relevant windows administration experience a must) 
    • Network configuration and troubleshooting (LAN/WAN/Wi-Fi, VLANs)
    • Device management (Intune, JAMF, Kandji)
    • SaaS tools and identity platforms (Google Workspace, Okta, Azure AD)

  • Familiar with MDM, asset lifecycle management, and helpdesk platforms
  • Familiar with Koerber/HighJump, Meraki and PDK physical site access controls
  • Experienced with IT security standards and compliance practices (SOC2, GDPR)
  • Able to document processes clearly and develop user-facing and internal runbooks
  • Great at working independently, solving problems in real time, and communicating clearly with technical and non-technical stakeholders
  • Comfortable working fully on-site to support fulfillment center hours and physical operations

How You Will Make An Impact

  • Serve as the on-site lead for all IT systems at the CBUS Fulfillment Center
  • Manage infrastructure including Wi-Fi networks, VPNs, routers/switches, and VoIP/telephony
  • Support and maintain label printers, scanners, RF guns, and other operational devices
  • Implement monitoring, alerts, and escalation processes to ensure warehouse uptime
  • Maintain and secure badge access systems and surveillance hardware
  • Collaborate with HQ and remote engineering teams on system integrations, automations, and compliance
  • Support onboarding/offboarding and tech setup for all CBUS-based employees
  • Own inventory management for IT assets across the warehouse site
  • Drive improvements in IT support processes, security hygiene, and response times
  • Train and mentor junior technicians, as needed

Why You Will Love Working At Babylist

  • We invest in the infrastructure you’ll need to be supported and successful: tools, opportunities to connect with colleagues, and a stipend to help you set up your office
  • We build products that have a positive impact on millions of people’s lives
  • We work at a sustainable pace which means work/life balance is a real thing here
  • We believe technology and data can solve hard problems 
  • AI plays a meaningful role in how we work, create, and scale—intentionally embedded in our tools, systems, and decision-making to support innovation and real impact
  • We believe in exceptional management 
  • We offer competitive pay and meaningful opportunities for career advancement
  • We have great benefits like company paid medical, dental, and vision, a generous paid parental leave policy, and 401k with company match
  • We care about employee wellbeing with perks for physical, mental and emotional health, parenting, childcare, and financial planning

Babylist follows a market-based approach to compensation, with pay varying based on location, experience, and qualifications. In compliance with applicable pay transparency laws, the starting salary range for this role is $109,560.00 to $164,340.00, representing the lowest to highest compensation we reasonably expect to offer for this position.

Your starting salary within this range will be determined based on your skills, experience, and work location, with future adjustments informed by role growth, performance, and internal pay equity. Babylist is committed to supporting career progression and recognizes the value of performance-based advancement.

In addition to competitive pay, Babylist offers equity, bonus opportunities, and a comprehensive benefits package, including company-paid health, dental, and vision insurance, 401(k) matching, flexible spending accounts, and paid leave, including PTO and parental leave.

 

Important Notices

Interview Process & Data Use
To support a fair and consistent hiring process, Babylist uses AI to transcribe all interviews. Transcripts are confidential and used solely for evaluation purposes, in accordance with data privacy laws such as CCPA and GDPR. By applying, you acknowledge and consent to this use.

Official Communication
All communication regarding your application will come only from the Babylist Talent Team via an @babylist.com email address. We will never request payment, bank information, or personal financial details. Be cautious of fraudulent outreach via non-company email addresses, messaging platforms (e.g., WhatsApp, Telegram), or unsolicited phone calls. To verify legitimate opportunities, visit our careers page.

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As part of our hiring process, you may be offered the option to receive text message updates about your application or interviews. Opting out will not affect your application status—communication will continue via email or phone. Message and data rates may apply. You can reply STOP to unsubscribe or HELP for assistance. See our Privacy Policy for more information.

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