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Payroll Tax Notice Manager

Utah | Remote
  • Remote - Please Note: This is a remote position available in the state listed on this job. Additionally, employment with BambooHR is contingent on passing both a background and credit check.  

Essential Job Duties

At BambooHR, we set people free to do meaningful work, and as we expand our Payroll Services, we need a Manager, Payroll Tax Notices to lead, optimize, and elevate our payroll tax compliance processes. This role is perfect for a detail-obsessed problem solver who thrives on guiding teams, collaborating with tax agencies, and ensuring seamless payroll tax operations.

You will:

  • Mentor and lead a team of Payroll Tax Notice Analysts, ensuring consistent growth and development.
  • Set performance goals, conduct coaching sessions, and provide actionable feedback to drive excellence.
  • Foster a collaborative and supportive team culture that aligns with BambooHR’s values.
  • Diagnose and resolve payroll tax notices, ensuring compliance and efficiency.
  • Identify root causes of notices and develop strategies to prevent future issues.
  • Guide the team in researching penalty and interest responsibilities, ensuring accurate resolution.
  • Serve as the primary escalation point for complex client and tax agency issues.
  • Maintain effective communication with clients and tax agencies, fostering trust and accountability.
  • Monitor service queues and ensure Service Level Agreements (SLAs) are met.
  • Ensure department Standard Operating Procedures (SOPs) are followed and continuously refined.
  • Stay ahead of tax regulation changes, updating processes proactively to maintain compliance.
  • Create efficiencies and optimize workflows to enhance team performance and client satisfaction.
  • Implement training programs to keep the team updated on tax changes and best practices.
  • Maintain up-to-date documentation and process guidelines to ensure operational excellence.

What You Need to Get the Job Done

  • 3-5 years of experience managing teams in a hybrid, in-office, or remote environment.
  • 3-5 years of expertise in payroll tax filings and notice resolution.
  • Exceptional communication skills—both written and verbal—to collaborate with internal teams and external partners.
  • Deep knowledge of payroll tax notices, regulations, and state and federal tax agencies.
  • Proficiency in payroll tax systems like Back Office and MasterTax.
  • Strong analytical and problem-solving abilities to quickly diagnose and resolve tax-related issues.
  • Superior organizational skills and attention to detail, thriving in a fast-paced environment.

What Will Make Us REALLY Love You 

  • Experience with payroll tax filing systems and the intricacies of Back Office and MasterTax.
  • A natural mentor and leader, passionate about developing talent and fostering a learning mindset.
  • A proactive problem-solver who thrives on navigating complex tax challenges.

Someone who loves breaking free from outdated processes and continuously improving workflows.

What You'll Love About Us

  • Great Company Culture. We’ve been recognized by multiple organizations like Inc, Salt Lake Tribune, Glassdoor,  & Comparably for our great workplace culture.
  • Make an Impact. We care about your individuality by giving you freedom to grow and create within the company, regardless of your position.
  • Rest and Relaxation. 4 weeks paid time off, 11 paid holidays, and we pay you to go on vacation (ask us about this)!
  • Health Benefits. Medical with HSA and FSA options, dental, and vision.
  • Prepare for the Future. 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance.
  • Financial Peace University. We pay for a one year subscription and you walk away with financial savvy and a bonus.
  • Give back.  Get paid to give your time to the community: ask us about this!
  • Educational Benefits. Whether you are a previous student, or currently enrolled in higher education, we can help cover some of those expenses.
  • Amazing Office Amenities. We’ve got incredible benefits at our Draper headquarters including a full size gym, pickleball courts, a great office cafe, and free fountain drinks! Ask us more about our office!

In-Person Onboarding! All new hires get to experience our in-person onboarding class, Bamboo Beginnings, at our Draper, UT headquarters! Ask us more about Bamboo Beginnings!Flexible Work Models. In-office, work-from-home, or hybrid, depending on position

 

About Us

Our mission is simple: we want to set people free to do meaningful work. People love our software—and it turns out that people love working here too. We've been recognized as a "Best Company to Work For” and we're proud of our team for creating software that makes an impact in the lives of HR pros and employees all over the world.

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