Sales & Account Manager - VIC & TAS

Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. We are on a mission to acquire, build, and grow great companies worldwide, helping them modernize through shared AI expertise and operational discipline. The Banyan Software Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable world. Banyan is Great Place to Work Certified, a five-time Inc. 5000 honoree, and a top 10 company on the Deloitte Technology Fast 500. Founded in 2016 and headquartered in Atlanta, Banyan operates more than 100 portfolio companies across North America, the UK, EU, and APAC.

This opportunity is with our Operating Company .id (Informed Decisions)

About .id The Population Experts

.id (Informed Decisions) is Australia's leading provider of demographic data, economic analysis, and community insights for local government. Trusted by hundreds of councils, .id helps government leaders and communities make better, evidence-based decisions about planning, services, and investment. As the business continues to grow its reach across local, state and federal government, there is a significant opportunity to deepen client relationships and expand .id's footprint across new regions and agencies.

The Opportunity

We're hiring a Sales & Account Manager to own commercial outcomes across a territory in VIC & TAS of government clients.

This is a quota-carrying, hands-on role that sits within the Government team and focuses primarily on local government, with scope to extend into state government and relevant federal agencies.

You will be the primary commercial contact for your portfolio building trusted relationships with senior decision-makers, driving product adoption, identifying growth opportunities, and ensuring contracts are renewed and expanded.

You will balance proactive new business activity with consultative account management, working closely with Customer Success, Product, Marketing and Consulting teams to deliver measurable value to clients. This role requires both strategic thinking and disciplined execution as you will manage a defined territory with clear targets across new sales, retention and upsell.

What You’ll Do

• Own new business — identify, qualify and close new government clients within your assigned region
• Drive renewals — manage the end-to-end renewal process and achieve >95% logo retention across your portfolio
• Grow accounts — identify and convert upsell and cross-sell opportunities through data-driven, consultative conversations
• Build relationships — establish trusted partnerships with council CEOs, directors and senior decision-makers across your territory
• Navigate procurement — develop and present compelling proposals, and manage government procurement processes including tenders and panels
• Be the expert — maintain deep knowledge of local government trends, challenges and planning frameworks in your region
• Collaborate internally — work with Customer Success, Product, Marketing and Consulting to deliver client outcomes and inform product direction
• Keep it accurate — maintain CRM records (HubSpot) and report on pipeline, forecast and account health on a regular cadence

What You’ll Bring

• Strong experience in B2B sales or account management, ideally in SaaS, data or analytics
• A track record of hitting or exceeding targets across new business and retention
• Experience selling to or working within government (local, state or federal) or a strong understanding of how government buys
• Proven ability to manage a large portfolio of accounts while simultaneously building new pipeline
• Commercial acumen, able to develop proposals, negotiate contracts and manage complex stakeholder relationships
• CRM discipline, ideally with HubSpot experience
• A genuine interest in data, evidence-based decision-making and community outcomes

This role offers a competitive base salary plus performance incentive structured around new business, retention and expansion targets. 

Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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