CTO - Banyan Portfolio Company

Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. We are on a mission to acquire, build, and grow great companies worldwide, helping them modernize through shared AI expertise and operational discipline. The Banyan Software Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable world. Banyan is Great Place to Work Certified, a five-time Inc. 5000 honoree, and a top 10 company on the Deloitte Technology Fast 500. Founded in 2016 and headquartered in Atlanta, Banyan operates more than 100 portfolio companies across North America, the UK, EU, and APAC.

The Role:

One of Banyan’s portfolio companies in Spain is searching for a CTO to join their business. As the company's senior technology leader, responsible for the product and engineering roadmap, the modernisation of the software platform, and the strategic adoption of AI across both the product and internal operations. Reporting directly to the CEO, this person will also lead a lean client support function and be accountable for driving efficiency improvements — leveraging automation and AI tooling to do more with less, without compromising service quality for public sector clients.

This is a hands-on leadership role that balances strategic vision with practical execution in a specialist, regulated environment.

Key Responsibilities;

1. Technology Strategy & Product Roadmap

• Define and own the company's technology strategy and multi-year product roadmap, in close collaboration with the CEO and Commercial Director.
• Ensure the software platform remains competitive, compliant, and aligned with the evolving management needs of Spanish public institutions.
• Lead the technical evaluation and prioritisation of platform investments — including architecture modernisation, scalability, and migration to cloud/SaaS delivery models where appropriate.
• Maintain awareness of the regulatory and data security requirements governing software used in the Spanish public sector (including ENS — Esquema Nacional de Seguridad — and GDPR compliance).

1. AI Adoption & Innovation

• Champion the strategic adoption of Artificial Intelligence across the business — in the product, in client-facing features, and in internal operations.
• Identify and prioritise AI use cases that deliver measurable value: automating routine processes within the product, enhancing reporting and analytics for public sector clients, and improving the efficiency of the support and delivery teams.
• Build practical AI capabilities into the product roadmap — such as intelligent workflow automation, predictive workforce analytics, and AI-assisted compliance monitoring — tailored to the needs of Spanish public sector administrations.
• Stay ahead of developments in AI tooling, large language models, and automation platforms; evaluate and integrate relevant technologies into the company's stack in a responsible, compliant manner.
• Foster a culture of experimentation and continuous improvement, encouraging the engineering and support teams to embrace AI tools that augment their effectiveness.

Success metrics:

• AI features shipped and adopted within the product
• Measurable efficiency gains in internal operations from AI/automation
• Time-to-market improvement for new product capabilities

1. Engineering Leadership

• Lead, develop, and grow the engineering team; set clear expectations, foster technical excellence, and build a high-performance engineering culture.
• Implement robust development practices: agile delivery, code quality standards, CI/CD pipelines, security-by-design, and structured release management.
• Own the technical architecture of the platform, managing both organic product evolution and the reduction of technical debt.
• Partner with the product and commercial teams to translate client requirements — particularly those arising from public sector contracts — into a clear and deliverable technical backlog.

Success metrics:

• Engineering velocity and release cadence
• Platform stability, uptime, and security posture
• Technical debt reduction over time

1. Client Support — Efficiency & AI-Driven Improvement

• Own the client support function, ensuring public sector clients receive timely, high-quality technical assistance in line with contractual SLAs.
• Drive a transformation of the support model — using AI, automation, and self-service tooling to reduce ticket volume, accelerate resolution times, and free up the team to focus on complex, high-value client issues.
• Introduce AI-assisted triage, knowledge base tools, and intelligent routing to improve first-response quality and reduce dependency on manual intervention.
• Define and track support KPIs; report regularly to the CEO on support performance, client satisfaction, and efficiency trends.
• Ensure the support team has a deep understanding of the specific operational contexts of public sector clients — including payroll cycles, administrative calendars, and regulatory reporting periods that drive peak demand.

Success metrics:

• Reduction in support ticket volume through automation and self-service
• Mean time to resolution (MTTR) and first-contact resolution rate
• Client satisfaction (CSAT) scores
• Support cost per client over time

1. Management Team Contribution

• Serve as an active member of the senior management team alongside the CEO and Commercial Director, contributing to company strategy, culture, and cross-functional planning.
• Act as the internal authority on technology risk, data privacy, and information security — particularly in the context of public sector obligations.

Qualifications for success:

• Degree in Computer Science, Software Engineering, or a related technical discipline. Advanced qualifications are a plus.
• Minimum 8+ years of technology leadership experience, with at least 3 years in a CTO, VP Engineering, or equivalent senior role in a software product company.
• Proven track record delivering and evolving enterprise or B2G (business-to-government) software products, ideally in a regulated industry.
• Hands-on experience integrating AI and automation technologies into software products and/or operational workflows — not just theoretical knowledge.
• Experience leading lean engineering and support teams, with a track record of improving efficiency through tooling, process improvement, and intelligent automation.
• Familiarity with the Spanish public sector technology environment is a strong advantage — including knowledge of ENS (Esquema Nacional de Seguridad), LOPD/GDPR compliance, and public administration IT requirements.
• Business level fluency in both written and spoken English and Spanish.
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Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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Protect yourself by following these steps:

• Verify that all communications from our recruiting team come from an @banyansoftware.com email address.
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