Solutions Engineer

About Baselayer:
With experience across far-ranging banks, Fortune 500 tech co's, fintech unicorns 🦄, and AI experts, Baselayer is built by financial institutions, for financial institutions. Started in 2023 by experienced founders Jonathan Awad and Timothy Hyde, Baselayer has raised $20 Million and hit $2 Million in ARR faster than any other identity company in history. Today more than 2,000 Financial Institutions and Government Agency customers later, Baselayer is revolutionizing the way businesses approach fraud prevention and compliance. 🏆Check out their press release here → https://baselayerhq.com/press/

About You: 
You're a technical bridge-builder who thrives at the intersection of engineering and customer success. You have a passion for translating complex technical concepts to diverse audiences and enjoy diving into code to solve real-world problems. You're energized by helping customers implement solutions that drive measurable business value.

Must-Have Requirements:

• You have 2+ years of experience in a technical role, product management, or customer-facing position
• You possess fundamental knowledge of API concepts and web technologies
• You're detail-oriented and able to document requirements effectively
• You're a natural problem-solver who enjoys finding solutions to complex challenges
• You're adaptable and can navigate ambiguity with confidence
• You're highly collaborative and enjoy working with cross-functional teams

Nice-to-Have:

• Experience in solutions engineering, implementation, or technical customer success
• Basic coding skills in Python or JavaScript
• Familiarity with identity verification, KYC/KYB processes, or financial compliance
• Experience with fintech or financial institutions
• Experience leading technical discovery calls, product demos, or implementation workshops

Responsibilities:

• Technical Consultation: Help understand customer requirements and design appropriate implementation strategies for Baselayer's identity verification solutions
• Implementation Support: Guide customers through API integrations and ensure successful deployment of Baselayer products
• Solution Design: Create technical documentation and implementation plans that address specific customer needs
• Product Demonstrations: Deliver technical demonstrations that showcase Baselayer's capabilities
• Cross-functional Collaboration: Work closely with sales, product, and engineering teams
• Technical Documentation: Develop implementation guides and solution architectures for various customer scenarios
• Customer Training: Educate customers on Baselayer's products and APIs
• Feedback Loop: Collect and communicate customer feedback to product and engineering teams
• Continuous Learning: Stay current with industry trends and emerging technologies in the identity verification space
• Post-implementation Support: Provide ongoing technical guidance to ensure customer success

Benefits:

• Hybrid in NYC. In office 3 days/week
• Flexible PTO
• Healthcare, 401K
• Smart, genuine, ambitious team

Baselayer is dedicated to a vibrant and diverse company culture.We offer a variety of co-working options, with 2–3 days in office together, and optional company social events. 

It’s important to us that your physical and mental health are taken care of. To that end, we provide excellent healthcare, dental, and vision, and paid time off.

Salary Range:
$95k – $130k + Equity - 0.05% – 0.25%