Retail Store Manager - Coachella Valley Firebirds

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Job Summary
The Retail Store Manager’s primary role will be to organize and manage retail store locations for AHL Coachella Valley Firebirds and Merchandise sales for Concerts and Events at Acrisure Arena.  This position will be responsible for leading the retail supervisors and our part-time retail staff.

DUTIES AND RESPONSIBILITIES
•    The Retail Store Manager is responsible for leading the day-to-day operations of the store to maximize sales, optimize customer satisfaction, and drive profitability. 
•    This role includes overseeing all aspects of store management, including merchandising, staff management, inventory control, and ensuring the execution of the company's vision and operational standards. 
•    The Retail Store Manager will play a key role in fostering a strong team culture, coaching staff, and driving initiatives to improve store performance. 
•    This includes Acrisure Arena, its satellite locations, and includes hockey games as well as events/concert merchandise. 

JOB SKILLS AND TRAITS
Store Operations & Merchandising:
•    Ensure the store meets or exceeds sales goals and key performance indicators (KPIs).
•    Oversee daily operations, including opening/closing procedures, POS system management, and customer service standards.
•    Execute merchandising strategies to enhance product displays, including seasonal and promotional setups, and ensure that visual standards are consistently upheld.
•    Analyze sales trends, customer feedback, and performance metrics to adjust store merchandising and inventory strategies.
•    Ensure the correct stock levels for high-traffic times and seasons, and work with the Senior Store Manager to navigate high volume events.
•    Coordinate jersey launches, special events, and in-store promotions, ensuring timely execution with well-communicated plans.
•    Oversee Firebirds retail events and concert/event merchandise operations. 

Staff Management & Development:
•    Recruit, train, and develop store staff to perform at a high level, ensuring strong communication, engagement, and morale across the team.

•    Conduct regular one-on-one meetings with supervisory employees to review performance, discuss growth opportunities, and provide guidance on challenges.
•    Ensure adherence to the company’s standard operating procedures (SOPs), including safety protocols, refund policies, and customer service standards.
•    Set clear expectations for staff performance and hold the team accountable for meeting operational deadlines and tasks.
•    Foster an inclusive team culture where associates feel valued and are motivated to excel.

Customer Experience:
•    Drive excellent customer service by leading by example, training staff, and responding to customer inquiries and concerns with efficiency and professionalism.
•    Develop a strong relationship with the local customer base and tailor the shopping experience to their needs.
•    Monitor feedback and trends to improve the overall customer experience, collaborating with marketing and operational teams to implement improvements.

•    Develop a strong relationship with the local customer/fan base.

Inventory Control & Loss Prevention:
•    Manage inventory levels to ensure sufficient stock for key events and holidays while minimizing excess.
•    Work with warehouse and supply chain teams to streamline product flow from warehouse to floor.
•    Conduct regular inventory audits and manage loss prevention programs to minimize shrinkage.

•    Ensure that all store inventory and transactions comply with company policies and procedures, including the use of ADP and reporting tools.

•    Ensure concert and event merchandise is accurately counted in and out in accordance with client specifications, verifying and submitting sales and related figures to correct parties.

Reporting & Analysis:
•    Prepare and present regular reports on store performance, including sales figures, traffic patterns, and inventory status to senior management.
•    Gather and analyze data related to customer behavior, sales trends, and product performance to adjust merchandising and operations strategies.
•    Utilize financial and operational reports to make informed decisions about staffing, inventory, and promotional needs.
•    Contribute feedback and data for quarterly and year-end reviews, identifying areas for improvement or growth for supervisory staff. 

Facility Management:
•    Maintain a safe and clean working environment by ensuring the store is well-organized and in compliance with all health and safety regulations.
•    Manage facility issues, including HVAC, lighting, and security systems, and ensure timely resolution of any building maintenance concerns.
•    Coordinate with security and engineering as needed for any urgent or on-site issues.

QUALIFICATIONS
•    3+ years of experience in retail management or a similar leadership role, preferably in a fast-paced, high-traffic environment.
•    Proven ability to manage and develop teams, with a focus on fostering a positive and collaborative working environment.
•    Strong understanding of merchandising principles, sales analysis, and inventory control.

•    Excellent communication and interpersonal skills, with the ability to coach, motivate, and hold staff accountable.
•    Experience in managing store operations, customer relations, and loss prevention strategies.
•    Proficient in Microsoft Office, POS systems, and reporting tools (ADP experience a plus).
•    Flexible availability, including nights, weekends, and holidays, to meet business needs during peak times.
•    Ability to lift and move merchandise, up to 50 pounds, as needed.

We are pleased to share the base salary range for this position is $78,000 to $85,000. If you are hired at BDA, your compensation will be determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any offer. In the spirit of pay transparency, the range listed is the full base salary range for the role and hiring at the top of the range would not be typical, in order to allow for future salary growth. The range listed is just one component of BDA’s total compensation and rewards programs, which includes: robust PTO; vacation, a paid volunteer day, holidays and summer Fridays, Benefits; medical, dental, vision, life, and AD&D insurance, 401k; tuition reimbursement, mental health and financial wellness programs and professional development opportunities including tuition reimbursement. Certain revenue-generating positions may be eligible for incentive compensation.