Technology Enablement Engineer

Most companies claim to have the best people. We say to them, "Keep dreaming." Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from the likes of Amazon, Microsoft, Nordstrom, Starbucks and the sports world, bringing energy, bold ideas and a willingness to dive into the unfamiliar. It's our people that make BDA the top global Merchandise Agency to work for.

Location: Woodinville, WA (onsite 4 days a week, work from home on Friday)

Job Summary

Technology Enablement Engineer – Global IT Operations & Infrastructure position at BDA will be the primary owner of all innovation initiatives within IT Operations & Infrastructure.  This position will provide vision, design, project management, hands on interaction, and team leadership.  We are a small, dedicated, talent-dense IT team, who is comfortable wading into a broad variety of networking platforms and vendors, as well as contributing to other department goals and objectives.  
Technology Enablement Engineer ensures that BDA employees worldwide have seamless, intuitive, and resilient technology experiences. This role sits at the intersection of Global IT Operations, Infrastructure, and user experience, focusing on simplifying complex systems, enabling self-service, and introducing AI, automation, and digital tools to make technology effortless, efficient, and enjoyable.

DUTIES AND RESPONSIBILITIES

• Enhance the global employee technology experience, ensuring tools and systems are intuitive, reliable, and consistent across regions.
• Transform complex IT processes into zero-touch, easy-to-follow workflows that empower employees to resolve issues independently.
• Drive the adoption of AI, automation, and modern digital tools to accelerate work, reduce manual effort, and improve resiliency.
• Support technology rollouts globally, helping teams adopt new systems confidently and efficiently.
• Develop clear, engaging, and consumable learning content: videos, guides, microlearning, and tips tailored to diverse technical comfort levels.
• Gather employee feedback on systems and workflows to continuously improve the employee experience.
• Collaborate with IT Operations, Infrastructure, and business teams worldwide to remove friction and simplify work processes.
• Promote a resilient, zero-touch Global Help Desk approach, where employees can solve issues quickly through self-service and automated support.

JOB SKILLS AND TRAITS

• Excellent communication skills, able to explain complex technology in simple, user-friendly ways.
• Experience in IT support, service management, or employee experience at a global scale.
• Familiarity with AI-driven solutions, automation, and modern workplace technology.
• Strong empathy, patience, and dedication to helping employees succeed.
• Ability to collaborate with teams across all levels and geographies, accommodating varying technical comfort levels.
• Understanding of resiliency, high-availability systems, and global IT infrastructure

QUALIFICATIONS

• Seamless, intuitive, and resilient technology experiences for employees worldwide.
• Higher adoption of digital tools, AI, and automation.
• Faster issue resolution with minimal human intervention through zero-touch solutions.
• A consistent, modern, and positive employee experience across all regions and IT systems.

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We are pleased to share the base salary range for this position is $110,000 to $130,000. If you are hired at BDA, your compensation will be determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any offer. In the spirit of pay transparency, the range listed is the full base salary range for the role and hiring at the top of the range would not be typical, in order to allow for future salary growth. The range listed is just one component of BDA’s total compensation and rewards programs, which includes: robust PTO; vacation, a paid volunteer day, holidays and summer Fridays, Benefits; medical, dental, vision, life, and AD&D insurance, 401k; tuition reimbursement, mental health and financial wellness programs and professional development opportunities including tuition reimbursement. Certain revenue-generating positions may be eligible for incentive compensation.