CRM Project Manager - System & Solutions

Are you passionate about CRM technology and driving operational efficiency and excellence through smart systems and tools? Do you enjoy working at the intersection of business needs and technical solutions? We are looking for a CRM Project Manager to join our CRM Projects & Solutions team and help optimize our CRM infrastructure that supports our Global CRM Operations teams. 

A Taster of What You Will Be Involved With… 

In this role, you will: 

• Lead CRM system and tool enhancements, improving processes and automating workflows to support operational teams with scalable solutions — making campaign management at Betsson Group more efficient and effective.  
• Work on customer-facing CRM features to drive higher conversion rates and improve the player experience. 
• Act as the bridge between CRM operations, internal Product Development teams, and external vendors to implement technical solutions. 
• Manage CRM-related projects, from requirements gathering to implementation and adoption, driving them cross-functionally both internally and externally. 
• Troubleshoot technical challenges, propose improvements, and ensure smooth integration of new tools.  
• Participate in establishing best practices, strategy, templates, policies, and tools to expand and mature CRM capabilities within Betsson Group. 

What We Are Looking For… 

• At least 5 years of experience in iGaming, with expertise in CRM operations, CRM platforms, JIRA & Confluence. 
• Proven experience in project management, including cross-department initiatives and managing full project lifecycles. 
• Ability to translate business needs into system requirements and technical solutions. 
• Excellent stakeholder management skills, with the ability to collaborate effectively with developers, vendors, and business teams. 
• A strong problem-solving mindset, constantly seeking to optimize processes and tools. 
• A proactive, hands-on, and “can-do” attitude—comfortable rolling up your sleeves when needed. 
• Exceptional people skills, especially when introducing and implementing new processes and tools. 

If you’re excited about enabling CRM teams with the right technology and driving impactful projects, we’d love to hear from you! 

Why Betsson Group?  

We get it, everyone is hiring! So what makes us different? 

• We have 60 years’ worth of knowledge in the iGaming industry.  
• From our multi-brand, multi-market and multi-product offering, we are providing our customers with the best game play options around. 
• When it comes to our awesome Betssonites, we have over 70 different nationalities sitting in over 17 different global offices working as one team – we will let you interpret how diverse we are! 
• Learn more here about why you should seriously consider becoming our next Betssonite! 

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