Sportsbook 2nd Line Coordinator

At Betsson Group, we live and breathe entertainment. With over 60 years of experience in the industry, we are a leading global iGaming company delivering top-tier products and experiences to millions of customers worldwide. Headquartered in Malta with offices in 7 countries and a team of 1,700+ passionate individuals, our culture is fast-paced, collaborative, and built on pushing boundaries.

We’re now on the hunt for a Sportsbook 2nd Line Coordinator to join our energetic Sportsbook Operations team. This role is vital in ensuring our customers and partners receive the highest level of support for their sportsbook experience. As the escalation point between customer service, trading, and tech, you’ll be key in resolving complex issues, identifying trends, and ensuring our Sportsbook runs smoothly 24/7.

The Wow

Join our dynamic Sportsbook Operations Team and dive into the thrilling world of sports betting! As a 2nd Line Coordinator, you'll be at the heart of the action—acting as the key escalation point for complex sportsbook queries and collaborating with multiple teams to ensure smooth operations 24/7.

Key Responsibilities: 

• Supporting Betsson’s customer service teams with 2nd line Sportsbook queries.
• Assisting our B2B partners with sportsbook-related issues and inquiries.
• Working hand-in-hand with trading, tech, and fraud teams to ensure seamless customer experiences.

What we are looking for

• A genuine passion for sports and a good understanding of sports betting.
• Excellent problem-solving skills and the ability to thrive in high-pressure situations.
• Flexibility to work shifts, including evenings, nights, and weekends.

What we offer

• Competitive salary and shift allowances
• Private health insurance
• Wellness and fitness allowance
• Learning and development opportunities
• Relocation package
• Vibrant and inclusive office environment in the heart of Malta
• Regular team events, celebrations, and social activities

 

Much like riding a rollercoaster, life at Betsson is fast-paced and full of twists and turns—but always FUN! With a team that's 75% millennial and 1,700+ strong across 7 global offices (900 based in Malta HQ alone!), we're not your typical workplace. If you're a go-getter who thrives on challenges and is always looking to push boundaries, you'll feel right at home.

Challenge accepted?

By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy

 

 

The Wow

 

A taster of what you will be involved with: 

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What we are looking for

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What we offer

Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.

 

Challenge accepted?

By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy