Director, Payer Partnerships

Who are we and why should you join us?

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service – providing affordable and convenient therapy in 210 countries and over 60 languages across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As the Director of Payer Partnerships at BetterHelp, you'll lead the charge in forging and managing crucial relationships with U.S. health plans.  Leverage your expertise to drive BetterHelp's growth through strategic contract negotiations and data-driven market insights while shaping the future of mental health care delivery.

What are we looking for?

We are looking for this candidate to possess experience in the healthcare sector, specifically within payer partnerships or similar B2B roles such as Client Success, Sales, Business Development, or Strategy. They should have a solid understanding of health plan and provider business models, coupled with experience engaging with clinicians who provide mental health and/or telehealth services.

What will you do?

• Own new business pursuits and long term management of U.S. health plan partnerships
• Navigate contract strategy and renegotiations to optimize BetterHelp and payer partnership success
• Build and grow relationships with health plan key contacts and leadership
• Leverage market and client data to identify new payer partnership opportunities
• Build processes to set up and eventually lead a successful payer partnership team
• Collaborate with revenue cycle management leader to execute strategy to grow insured client population
• Collaborate with cross functional, internal stakeholders to deliver insights that inform product and operational strategy

What will you NOT do?

• You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.
• You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.
• You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here!
• You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really.

Can I work remotely?

Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our Mountain View, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel.

Requirements

• Minimum of 8 years of experience in the healthcare space, preferably in an existing payer partnership role or similar B2B roles in Client Success, Sales, Business Development, or Strategy
• Understanding of health plan and provider business models
• Exposure to clinicians that provide mental health and/or telehealth services
• Strong relationship builder who enjoys collaborating across all levels of a smaller organization
• Comfortable with ambiguity and seeks opportunities to shape company strategy and initiatives
• Thoughtful and operationally excellent to set up processes and frameworks to achieve individual and team success
• Desires an environment that fosters growth through open feedback and high autonomy
• Believes in our company's mission to provide professional, affordable, and personalized therapy in a convenient online format

Benefits

• Competitive salary & equity compensation
• Excellent health, dental, and vision coverage
• 401k benefits with employer matching contribution
• Unrivaled perks program (including free therapy, UberEats, and more)
• Remote work with regular in-person bonding experiences sponsored by the company
• Office in the heart of downtown Mountain View, a three-minute walk from Caltrain
• Commuter benefits, FSA accounts, and Employee Stock Purchase Programs
• The chance to build something that changes lives – and that 
• Any piece of hardware or software that will make you happy and productive
• An awesome community of co-workers

 

The base salary range for this position is $200,000 - $215,000. In addition to the base salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2024. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions.

 

At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.