Clinic Manager

The Clinic Manager will spearhead the setup and successful launch of our new clinic in New York City, ensuring that every aspect—from construction to operations and clinic setup—is meticulously executed on schedule and to the highest standards. This pivotal role entails comprehensive oversight of all administrative and operational functions that impact medical services, driving efficiency and excellence across the clinic. The Clinic Manager will collaborate closely with both clinical and non-clinical teams to ensure the delivery of seamless and exceptional healthcare. Additionally, this role requires a strategic partnership with the clinic's Medical Director and the Biograph management team to design and implement initiatives that consistently elevate the quality of care provided to every patient.

COMP | PERKS | BENEFITS

• $80,000 - $120,000 Annually
• Medical, dental, and vision insurance (100% covered)
• 401(k)
• Paid maternity / paternity leave
• Unlimited PTO
• Biograph Membership

WHAT YOU WILL DO

• Manage construction milestones and implement workflows to ensure a smooth and timely launch
• Develop detailed project plan and manage timelines for procurement of medical equipment, office furniture, and other supplies
• Oversee clinic setup including vendor management and logistics coordination to ensure timely delivery and installation of all equipment 
• Recruit, train, and supervise clinic staff and administrative personnel 
• Collaborate with Director of Operations to develop and execute onboarding process and comprehensive training sessions for all new hires
• Manage day to day clinic operations ensuring a smooth and efficient workflow 
• Develop and implement policies and procedures to improve operational efficiency and patient care
• Monitor and maintain clinic equipment and supplies, ensuring they are properly stocked and functioning
• Partner with the operations team to scale the New York City clinic capacity while maintaining high level of service
• Conduct performance evaluations, provide constructive feedback and implement professional development plans
• Develop and manage the clinic’s budget, ensuring financial targets are met. Monitor billing and collections processes
• Analyze financial reports and implement cost-control measures as needed
• Collaborate with Membership Director to support patients by providing high-touch, white-glove service,  prepare patient schedules, stocking suites for appointments, coordinating with the clinic team to ensure smooth appointments, and manage patient feedback and resolve issues promptly
• Ensure compliance with healthcare regulatory requirements, accreditation standards, and company policies. Conduct regular audits and inspections to ensure compliance
• Perform any additional assigned tasks / ad hoc projects

WHAT YOU BRING TO THE ROLE

• 3-5  years clinic or practice management experience preferred
• Bachelor’s degree required
• Strong interpersonal and communication skills to effectively communicate with Physicians, other medical professionals, office personnel employees and patients
• Excellent analytical and problem-solving skills
• Computer literacy and knowledge of relevant health care and administrative software (GSuite, Airtable, EHR)
• Financial acumen and experience with budgeting and financial management
• Strong knowledge of healthcare regulations, accreditation standards, and best practices
• Ability to manage multiple priorities and and work effectively in a fast-paced environment
• Agile, flexible and resourceful
• Comfortable working independently and owning projects, defining timelines and deliverables

At Biograph, our mission is to disrupt the healthcare system with a novel approach to preventative care. The Biograph Method is the world's most advanced health evaluation, focused on helping you live longer and healthier. We are reinventing what a medical visit should be - combining luxury, advanced technology, personalized care - and we're saving lives in the process.