Job Summary

Join our fast-growing team to improve lives through real estate! The Senior Property Manager serves as the face of the company, providing exceptional service to residents in seven multi-family properties (400+ units) in Lockport. Reporting to a regional manager, this role manages day-to-day property management, budget execution, new property implementation, and team development.

Birgo’s Values 

• Teamwork: We are collaborative, approachable, and engaged 
• Humility: We are selfless, gracious, and continuously improving 
• Rhinocerality: We are proactive, dynamic, and courageous
• Integrity: We are trustworthy, principled, and sincere
• Vision: We are forward-thinking, empathetic, and adaptable
• Excellence: We are goal-oriented, dependable, and accountable

Core Responsibilities

• Maximize operational performance of properties by achieving controllable net income, tenant satisfaction, and occupancy targets
• Manage collections, delinquencies, and eviction court cases
• Advertise and lease vacancies
• Lead, manage, and train assistant property manager, leasing agent, and maintenance supervisor as a cohesive team to accomplish the goals of the property group
• Lead property takeovers; onboard new properties and execute the asset's business plan
• Conduct monthly budget review and reporting
• Maintain properties by investigating and resolving tenant complaints, conducting inspections, and enforcing rules of occupancy
• Provide excellent customer service through prompt, professional, and authentically caring responses
• Coordinate services with external vendors
• Identify, propose, and execute annual CapEx projects with support from asset management and maintenance teams
• Set the scope of unit renovations to optimize budgets and occupancy
• Collaborate with maintenance team for unit renovations; verify renovations are completed with consistent speed, quality, and budget efficiency.
• Other duties as assigned to help Birgo improve lives through real estate

Education & Experience

• 7+ years experience in property management in Western New York
• 3+ years experience directing the work of on-site staff
• Experience working with diverse populations
• Experience mentoring and developing teams
• Knowledge of the Lockport workforce housing market 

Skills & Qualifications

• Technology-savvy
• Excellent interpersonal skills
• Excellent written, verbal, and persuasive communication skills
• Experience with AppFolio or other property management software
• Organizational skills and time management skills

Work Style

• Adept at managing multiple projects simultaneously
• Careful with rules and comfortable working within established processes
• Strong commitment to timely & precise work and achieving goals

Other Requirements

• Reliable, insured vehicle and valid driver’s license for visiting properties during business hours and after-hours if needed
• Able to ascend/descend stairs and traverse uneven terrain
• Able to transport up to 25 lbs
• Able to use a computer for a full workday
• Able to travel to Pittsburgh 4-5 times per year

Benefits & Perks

• Insurance with employer contribution: Medical, Dental, Vision, Life, Pet, and Short-Term Disability
• Flexible Paid Time Off and Paid Holidays
• 401(k) retirement plan with employer match 
• Company Profit Sharing Program
• Paid Parental Leave
• Team outings and volunteer events
• Professional development reimbursement program
• Healthy Lifestyle Reimbursement program
• Employee Assistance Program
• Discounted rates at Birgo Properties

More about Birgo 

Birgo Realty offers an exciting start-up environment, characterized by fast growth and an entrepreneurial spirit. We take care of our hardworking team by providing opportunities for professional growth, paying attention to holistic staff needs, and celebrating life together. Birgo Realty values diversity in our staff and seeks to enhance the diversity of our team at every opportunity.  

Pay Range: $65,000-$75,000; negotiable